Elevate your tech support career as a Bilingual French Support Analyst in Montreal, QC. This hybrid role focuses on delivering Level 1 technical support and addressing user requests efficiently.

We are looking for a full-time Bilingual French Support Analyst to be the key contact for user technical inquiries. Your role will emphasize communication, incident handling, case management, and escalation processes to guarantee prompt resolutions within service standards.

Key Responsibilities:
• Provide Level 1 support for IT services
• Manage user requests and incidents effectively
• Communicate solutions clearly to users
• Escalate unresolved cases as necessary
• Ensure adherence to defined service levels

Requirements:
• Bilingual in French and English
• Strong communication and incident handling skills
• Experience in technical support environments
• Ability to manage cases efficiently
• Full time availability for hybrid work

Become an essential part of our team, utilizing your bilingual skills and support expertise to assist users promptly.
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📌 Bilingual French Support Analyst Montreal (Quebec City)
🏢 Rozgoo
📍 Quebec City