Keddco Mfg. Ltd. is a leading provider of high-quality products and services to the Petrochemical and Oil Industries, consistently meeting or exceeding customer expectations. Located in Edmonton, Alberta, Keddco combines advanced manufacturing capabilities, significant inventory, and a commitment to quality and customer service.
Our organization is ISO certified, ensuring adherence to a rigorous Quality Management System, and continually striving for operational improvement and excellence. We uphold our values of customer service, integrity, and fairness, which has been the foundation of our success. Keddco is supported by a dedicated team of employees focused on producing reliable and exceptional products.
Role Description
This is a full time, in office, role for an Inside Sales Representative located in Edmonton, AB.
The Inside Sales
Representative will be responsible for answering calls and emails, providing quotes, processing orders, and answering customer inquiries, while providing excellent service to ensure customer satisfaction. Day-to-day tasks include communicating with clients, preparing and submitting quotes, managing orders, and collaborating with the team to meet sales targets.
The role also involves responding to client needs promptly and resolving any inquiries to ensure a seamless experience for customers. This is a high-volume position.
Skills & Responsibilities
Provide outstanding customer service to all customers
Generate accurate quotes in a timely and effective manner
Answer phone call and e-mail inquiries from customers
Generate purchase orders for approved quotes
Provide accurate orders for the production team
Respond swiftly and courteously to customer inquiries
Build rapport with customers through friendly, engaging communication
Work professionally with our procurement and quality team when a quote requires
Other duties as assigned.
Qualifications
Strong PVF knowledge an asset
Experience in providing sales quotes and processing sales orders
Experience in a high-volume role
Experience in Microsoft Excel is considered an asset
2+ years of customer service experience
Excellent communication skills, both verbal and written
Exceptional organizational skills
Ability to multitask and meet timelines
Ability to achieve targets