Elevate your IT support career as an L2 Technical Analyst at Green Shield, combining hybrid work with hands-on technical assistance in Windsor. Deliver exceptional support while managing device deployments, onboarding, and more. This contract role focuses on providing first and second level Help Desk support while collaborating with WT&DEX; teams.

You will troubleshoot Windows 11 desktops, maintain asset inventory, and assist with device setups to ensure employee efficiency. Exposure to enterprise technologies will expand your expertise in IT operations and systems administration. Key Responsibilities:
Provide onsite and remote technical support for staff
Troubleshoot desktop and mobile device issues
Deploy and maintain endpoint devices following procedures
Assist with onboarding and offboarding activities
Create documentation and knowledge base articles Requirements:
Previous end-user technical support experience
Solid skills with Microsoft 365 applications
Knowledge of Active Directory management
Experience in workstation deployments and asset management
Valid G driver's license for travel requirements Support Green Shield’s commitment to effective technology by enhancing workplace operations.

📌 Hybridtechnical Analyst Green Shield Windsor
🏢 Odyssey Global
📍 Windsor