Become the driving force behind Intact’s recent CCaaS platform as an IT Product Owner. Lead the development and rollout, bridging business needs with technical execution in a hybrid work model. Intact is searching for an IT Product Owner to oversee the Contact Center as a Service (CCaaS) platform build.

This role involves managing the product backlog and collaborating with IT Business Analysts, QAs, and Developers. Your leadership will ensure a smooth rollout aligned with operational and strategic goals while refining project scope based on user feedback. Key Responsibilities:
Define, prioritize, and manage the CCaaS product backlog
Translate business requirements into actionable user stories
Own and align the product roadmap with organizational strategies
Lead agile ceremonies and coordinate delivery streams
Monitor platform performance and quality post-rollout Requirements:
5+ years as a Product Owner or similar role
Experience with CCaaS or telephony platforms
Deep understanding of agile methodologies
Strong communication with technical and business stakeholders
Willingness to adapt in a quick-paced setting Drive the success of Intact’s CCaaS platform while enhancing your product ownership skills.

📌 It Product Owner For Ccaas Platform Montreal
🏢 Intact Financial
📍 Montreal