The Housekeeping Supervisor will assist the Executive Housekeeper in the efficient operation of the Housekeeping Department. This position will be responsible for ensuring that the Coast Hotels cleaning standards for all guest and public areas of the hotel are consistently adhered to. This position will also be responsible for maintaining a positive work environment in the Housekeeping area while maintaining high internal/external customer service standards.
Responsibilities:
Ensures the overall cleanliness, detailing, servicing, care and maintenance of all guest rooms and public areas
Uses the Daily Checklist to conduct daily room inspections, and files completed checklists before the end of each shift
Ensures a protected work environment is maintained at all times and that all Housekeeping team members are committed to working safely, including WHMIS training, certification, and emergency preparedness
Ensures rooms are set up according to established standards prior to the guest arrival
Completes and follows up on all repair and maintenance work orders forwarded to the Maintenance department
Issues daily work assignments and special instructions to the Housekeeping Team
Cleans guest rooms and public areas when needed
Conducts end of shift inspections to ensure that public areas are in compliance with established standards
Other duties as assigned by the Executive Housekeeper
Skills/Knowledge/Experience:
Minimum 2 years' experience in similar position required
Successful completion of secondary education required
Post-secondary education in hospitality, with completed courses in hotel management preferred
Physical requirements include ability to lift, push and pull a minimum of 25 pounds, ability to stand and / or walk for an extended period of time, ability to stoop, kneel and reach, or perform repetitive foot and hand action, and the ability to bend at the waist is required
Self-motivated team player with demonstrated interpersonal skills
Demonstrated ability to work in a quick paced, multi-tasking, multi-functional team environment
Demonstrated superior customer service philosophy
Strong verbal and written English communication skills
Exemplifies Coast's core values and enjoys working in a culture of accountability
Able to work a adaptable schedule including evenings, weekends and holidays