Be a key leader at Affirm focusing on global customer operations strategy and management. This remote position emphasizes scaling complex programs across geographies and cross-functional teams. As a Senior Manager for Programs, you will oversee Affirm's operational strategies supporting global expansion in diverse markets.
The role involves leading a team of program managers, ensuring effective execution of service delivery, and adapting business strategies to meet local needs. Your expertise in process management and operational standards will drive improvements across international markets. Key Responsibilities:
Own strategy for scaling global customer operations
Establish operational policies and success criteria
Lead and develop a multi-disciplinary team
Drive success of cross-area operational programs
Partner across functions to oversee project lifecycles Requirements:
12+ years of relevant experience
5+ years in leadership roles
Expertise in global customer experience operations
Solid program and process management skills
Proven track record in financial services Developing high-impact operational strategies in a remote setting is essential for success at Affirm.