Starting Salary: $49,404 - $50,397.

Hours: 35 hours per week.

Location: Yonge & Sheppard.

Employment Type: Full-time – one-year contract (with possibility of full-time regular employment).

Start Date: As soon as possible.

Vacancy Type: Existing position.

About JVS Toronto
At JVS Toronto, we believe everyone deserves the opportunity to build a meaningful career. Since 1947, we’ve empowered thousands of individuals each year through employment, career development, and assessment services across Toronto and York Region. We also partner with businesses to help them find the talent they need to succeed.

Why Join Us?

Generous Time Off – Start with three weeks of paid vacation, plus paid sick time, personal wellness days, and family-related leave, to support a healthy work–life balance.

Benefits & Pension Plan – Access a health and dental benefits plan, an Employee Assistance Program, and a defined benefit pension plan with employer contributions.

Inclusive & Supportive Culture – Join a collaborative and inclusive organization committed to diversity, equity and belonging.

Additional Perks – Access corporate discounts and other programs that support your overall well-being.

Eligibility for benefits, pension and time-off programs varies by employment status.

About the Program
The JVS Integrated Employment Services (IES), funded by MLITSD and managed by WCG, provides employment services to unemployed individuals of all ages, financial backgrounds and skills to help them gain and retain employment within their field or a related field. To achieve its goal, the program provides a range of services including one-on-one employment counselling, employment workshops,



job development/placement services and job retention supports. In addition, IES collaborates with other programs to ensure efficient and smooth operations through streamlining client referrals to appropriate services.

As a Program Assistant you will:

Conduct regular follow-ups to track client progress, obtain relevant information on employment status, collect required documentation and keep accurate records of the outcomes within required timelines to achieve program targets

Initiate and process employment related financial supports and gift cards to eligible clients

Responsible for administration of the centralized client intake across JVS Toronto programs; coordinate recruitment and referrals, screen referrals for appropriate programs; understand the flow of client activities for all programs

Provide information to potential clients and referral sources, along with promoting services and answering questions knowledgeably

Support system/process implementation, including completing data entry in funder’s database and maintaining electronic file records

Conduct the case closures in various funders and internal data bases, assuring all needed information and documentation is on file

Set up and maintain up-to‑date participant records and accurate filing systems,



along with storage and disposal in accordance with JVS Toronto Privacy Policy

Maintain tracking spreadsheets as well as utilize multiple database tools to update participants’ progress and outcomes including preparation of program reports

Assist with organizing appointments, orientations, and workshops

Provide front desk/ reception duties and customer service to all clients, employers and visitors

Assist with organizing events, outreach activities, etc.

Other duties as assigned.

Minimum Qualifications & Experience:

High school education; Diploma or Certificate in Administration preferred

2 years of administrative experience

Sales and/or customer service experience

Excellent administrative, data entry, analytical, interpersonal, and problem‑solving abilities

Computer literate with the ability to learn systems used by the agency (ie. EOIS, CAMS, FFAI, CaseFLO, Salesforce); Proficient in Microsoft Office

Strong technical skills and a proven ability to master current databases and tools

Effective verbal and written communication skills with a proven ability to conduct research

Solid organizational and time‑management skills; detail oriented

Customer service oriented and strong interpersonal skills; culturally sensitive

A clear Criminal Record and Judicial Matters Check is required for this position

JVS Toronto is an Equal Opportunity Employer. If you require accommodation at any stage of the recruitment process, please contact Human Resources.

We embrace diversity and encourage all qualified candidates to apply. We thank all applicants for their interest; only those selected for an interview will be contacted.

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📌 Program Assistant, Job ID #5052 (Ontario)
🏢 JVS Toronto
📍 Ontario