Drive customer satisfaction and retention as a Customer Success Manager with Certn. This remote role focuses on strategic initiatives for top enterprise clients, ensuring their needs are met effectively. As an Enterprise Customer Success Manager on an 18-month contract, you'll engage deeply with a diverse customer portfolio.

Your mission includes implementing customer success strategies to enhance satisfaction, streamline onboarding, and drive revenue growth. You will collaborate with cross-functional teams and act as the voice of the customer within the organization. Key Responsibilities:
Develop and implement customer success strategies for enterprise clients
Collaborate with teams to align initiatives with business objectives




Analyze performance metrics and report findings to stakeholders
Mentor junior team members and foster a learning environment
Identify upsell and cross-sell prospects within the customer base Requirements:
Experience in advocating for customers at an executive level
Successful track record of customer growth initiatives
Solid collaboration abilities across departments
Familiarity with SaaS products in technology
Proven aptitude for data-driven insights and recommendations Lead customer success initiatives and advocate for clients as you help Certn transform trust in the industry.

📌 Customer Success Manager At Certn Ottawa
🏢 Jaide Health
📍 Ottawa