Lead the IT Service Support team at Mohawk Medbuy, balancing office and remote work. This hybrid role requires robust ITSM expertise and experience in ERP and finance application support. As the Director of IT Service Support & Business Applications, you will oversee service desk operations while enhancing the support team's customer-focused culture.

With a focus on strategic leadership, this role directs improvements in service responsiveness, quality, and performance metrics. To excel, robust problem-solving skills along with a firm leadership style cultivated through extensive experience in IT Service Management are essential. Key Responsibilities:
Manage service desk and application support teams
Drive service quality and SLA performance




Lead root-cause analysis on recurring issues
Develop and implement operational standards and SOPs
Coach and mentor support staff for excellence Requirements:
Degree in IT, Computer Science, or related field
8+ years in IT Service Management or enterprise application support
5+ years in a leadership role
Experience with ERP and financial business processes
Robust vendor and stakeholder management skills Leverage your leadership skills and ITSM expertise at Mohawk Medbuy to enhance service effectiveness and customer satisfaction.

📌 Director Of It Service Support Burlington
🏢 Mohawk Medbuy
📍 Burlington