Elevate client success with Mondata as a bilingual (French and English) Customer Success Account Manager. Drive engagement and retention for over 40 MDR clients in this energetic role. In this position, you'll enhance the long-term success of clients with our Managed Detection and Response (MDR) service. As a Customer Success Account Manager, you will be responsible for adapting customer success processes and serving as a key liaison between clients and technical teams.

Your mission is to ensure clients derive visible business value from our services, guiding them through onboarding and continuous improvement. Key Responsibilities:
Manage relationships for over 40 MDR clients from deployment to renewal




Lead onboarding and adapt strategies for client complexity
Analyze key metrics and present insightful reports
Facilitate communication between clients and technical teams
Drive satisfaction and upsell prospects for clients Requirements:
5+ years in customer success or similar role
Fluent in French and English
Solid project management skills
Experience with CRM tools, preferably Salesforce
Solid understanding of cybersecurity services Become a trusted advisor for Mondata's clients and ensure they realize the full value of our offerings.

📌 Bilingual Customer Success Account Manager Montreal
🏢 MONDATA
📍 Montreal