Join Sage as a Bilingual Customer Success Consultant focusing on customer relationships and retention. Utilize a consultative approach to enhance customer experience through a hybrid mode.This critical hybrid role supports both pre-sales and post-sales activities to drive customer loyalty and satisfaction. You will actively engage customers via outbound calls, facilitating product demonstrations, and onboarding to ensure effective utilization of Sage solutions. Partnering closely with key stakeholders, you will tailor Customer Success Plans and proactively manage churn risk through data-driven insights.Key Responsibilities:Conduct outbound calls to increase customer retentionDevelop trusted advisor relationships with key stakeholdersProvide tailored recommendations based on product knowledgeConstruct detailed Customer Success Plans for client objectivesAdvocate for customer feedback to improve internal processesRequirements:Minimum 2+ years in customer success and serviceStrong written and verbal communication skillsBilingual in English and French preferredExperience with mid-market clients desiredProven record of delivering on KPIsDrive customer satisfaction and loyalty through expertise in customer success at Sage.

📌 Bilingual Customer Success Consultant (Toronto)
🏢 Sage City
📍 Toronto