Elevate customer service excellence with Cognizant as a Bilingual Cantonese Sales & Customer Service Representative. Provide support over the phone and help navigate customer inquiries in this remote position. Cognizant is expanding its customer service team in Canada and seeks a driven Cantonese-speaking representative.
In this role, you will utilize your customer service skills to assist clients through calls, emails, and chat for effective order management. Your proficiency in both Cantonese and English will enable effective communication, enhancing customer experience and problem resolution. Key Responsibilities:
Provide sales support through phone, email, and chat
Track customer inquiries using computerized systems
Resolve basic queries and document issues
Redirect callers to self-service options as needed
Process incoming orders and follow up proactively Requirements:
High School Diploma or equivalent
Minimum 2 years of customer service experience
Bilingual in English and Cantonese
Robust written and verbal communication skills
Ability to work well in a team-oriented, fast-paced setting Drive impactful customer solutions with your bilingual skills at Cognizant!