Overview

Languages

Bilingual

Education
Secondary (high) school graduation certificate
or equivalent experience

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
Hotel, motel, resort

Responsibilities

Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)




Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service

Experience and specialization

Computer and technology knowledge
Word processing software
Central reservation system (CRS)
Internet

Additional information

Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability
Client focus
Dependability
Productive interpersonal skills
Excellent oral communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness
Quick learner

Benefits

Other perks
Free parking available
In office amenities

📌 Receptionist, Hotel Granby
🏢 Hotel Le Principal This link will open in a new window
📍 Granby