iWorld Specialists is hiring a Bilingual Senior Helpdesk Technician in Sainte-Catherine, QC. This onsite role focuses on providing advanced IT support and resolving technical issues effectively. As a Senior Helpdesk Technician, you will be the primary contact for internal users, delivering top-tier technical assistance and ensuring smooth IT operations.
Your expertise in troubleshooting and support processes will be crucial in resolving hardware, software, and network issues across departments. Key Responsibilities:
Provide advanced technical support to users across departments
Troubleshoot and resolve hardware, software, and network issues
Manage Microsoft environments including Windows OS and Microsoft 365
Handle user accounts, permissions, and system access
Document incidents and technical procedures clearly Requirements:
Minimum 4 years of IT helpdesk experience
Robust knowledge of Microsoft technologies
Fluent in French and English
Excellent analytical and troubleshooting skills
Solid customer service abilities Elevate your career with iWorld Professionals and make a significant impact in IT support.