Elevate service excellence as a Quality Assurance Analyst with Aplin in Winnipeg. This role focuses on monitoring customer interactions and enhancing quality standards effectively.

Join Aplin's Winnipeg team to ensure top-notch service through detailed analysis. In this analytical position, you will evaluate customer interactions across various channels and provide constructive coaching to elevate team performance. Collaborate closely with Team Leaders to identify areas for improvement and assist in internal calibration sessions to maintain consistent quality.

Key Responsibilities:
Monitor customer interactions via phone, email, chat, and social media
Conduct quality assessments using established criteria




Provide coaching and constructive feedback to representatives
Prepare weekly quality assurance reports for your team
Collaborate with leaders to identify performance improvement initiatives

Requirements:
High school diploma or equivalent required
6 months to 1 year of contact centre experience
Quality Assurance experience is a robust asset
Proficient in Microsoft Office applications
Robust verbal and written communication skills

Use your analytical skills to enhance customer service quality at Aplin in Winnipeg.

📌 Quality Assurance Analyst In Winnipeg
🏢 Aplin
📍 Winnipeg