Responsibilities:

Ensure the health, comfort and safety of our Customers

Must love people – be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site

Must be available to work evenings and weekends

Meet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guides

Provide ongoing feedback to Associates during training including in-person written testing

Be a resource and support pillar for the Customer Care Team

Provide Leader with updates and recommendations on additional training or recertification

Assist in the development of training guides and procedure manuals

Ensure daily communication with all site Associates

Collect rent and follow up on defaults

Ensure vacancy is minimized and budget (meet or exceed on net operating income) are all realized for each site through effective service to potential and existing customers

Inspections of vacant and upcoming suites

Lease and show suites

Ensure all rental enquires are answered within the guidelines provided

Annual suite inspections

Prepare and deliver bank deposits

Administrative duties for site and other Associates

Ensure contractors arrive per scheduled timelines and complete their work per the conditions of their contract

Ensure accurate inventory management

Complete special projects and tasks as assigned

Assist with snow removal, cleaning, and touch-up painting

Experience and Educational Requirements:

2 years Customer Service Experience required





Post-Secondary Education is an asset

Technical Requirements:

Computer experience is required with web-based programs preferred

Ability to learn and adapt quickly to changing systems and new technology

Familiarity with technology is an asset

Non-Technical Requirements:

Strong commitment to providing excellent customer service

Dedicated to building better communities for all our Customers and surrounding communities

Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained

Excellent listening and telephone etiquette skills

Exceptional problem-solving and decision-making capabilities

Robust planning and organizational skills coupled with ability to multi-task and prioritize

Excellent time-management skills

Ability to handle sensitive and confidential matters

Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding

Ability to work independently (self-managed) and with other Associates in a team environment

Ability to learn quickly, adapt to change and be flexible in nature

Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)

Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness

Ability to spend up to eight hours walking, standing, climbing stairs, lifting

Ability to maneuver or lift up to 10kg with the proper equipment

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📌 Senior Community Residential Manager (Saskatchewan)
🏢 Colonial Group
📍 Saskatchewan