Job Type: Contract

Positions to fill: 1

Start Date: Oct 26, 2026

Job End Date: Oct 25, 2027

Pay Rate: Hourly: Negotiable

Job ID: 155584

Join a dynamic Product Delivery team that helps clients successfully launch and adopt new software. This role is ideal for someone who enjoys working with people, learning how systems work, and guiding customers through new technology in a supportive, hands‑on way.

You will be the face of the product during onboarding - helping clients understand the system, answering questions, and making sure they feel confident using the software. You’ll work closely with experienced technical teams who support the more complex configuration and backend work. This is a great opportunity for someone early in their career who is curious, organized, and comfortable speaking with clients. Strong communication skills, enthusiasm, and a willingness to learn are more important than deep technical experience.

The role is mostly remote, with occasional travel (up to 30%) to support client onboarding and go‑lives, primarily in Québec and other regions.

Initial 8-month contract, with strong possibility of extension / conversion to permanent full‑time. Remote, however candidates with the ability to work on‑site or travel regularly to Québec City and surrounding areas would be preferred.

Responsibilities

Help new clients get started with the software and feel comfortable using it

Run friendly, structured onboarding and training sessions (English & French)

Talk with clients to understand their needs and guide them through setup

Support go‑live activities and help clients during their first weeks of use

Work with technical teams to ensure smooth implementation behind the scenes

Help document client needs and feedback

Assist with troubleshooting and escalation when needed

Build strong relationships with clients as their main point of contact during onboarding

Must Haves

Strong communication skills in English and French

Comfortable speaking with clients and running meetings or demos

Positive attitude, curiosity, and willingness to learn technical concepts

Some experience in customer service, support, IT support, or training is an asset

Basic understanding of technology or software systems (training provided)

Nice to Have

Experience in SaaS, customer support, or technical support roles

Exposure to databases or SQL

Experience working with retail, food service, or scheduling systems

What makes you successful in this role:

You enjoy helping people and solving problems

You are confident communicating with clients

You can stay organized while managing multiple onboarding projects

You are eager to learn and grow into a technical implementation career

Join a dynamic Product Delivery team that helps clients successfully launch and adopt new software. This role is ideal for someone who enjoys working with people, learning how systems work, and guiding customers through recent technology in a supportive,



hands‑on way.

You will be the face of the product during onboarding - helping clients understand the system, answering questions, and making sure they feel confident using the software. You’ll work closely with experienced technical teams who support the more complex configuration and backend work. This is a great opportunity for someone early in their career who is curious, organized, and comfortable speaking with clients. Robust communication skills, enthusiasm, and a willingness to learn are more important than deep technical experience.

The role is mostly remote, with occasional travel (up to 30%) to support client onboarding and go‑lives, primarily in Québec and other regions.

Initial 8-month contract, with strong possibility of extension / conversion to permanent full‑time. Remote, however candidates with the ability to work on‑site or travel regularly to Québec City and surrounding areas would be preferred.

Responsibilities

Help new clients get started with the software and feel comfortable using it

Run friendly, structured onboarding and training sessions (English & French)

Talk with clients to understand their needs and guide them through setup

Support go‑live activities and help clients during their first weeks of use

Work with technical teams to ensure smooth implementation behind the scenes

Help document client needs and feedback

Assist with troubleshooting and escalation when needed

Build strong relationships with clients as their main point of contact during onboarding

Must Haves

Strong communication skills in English and French

Comfortable speaking with clients and running meetings or demos

Positive attitude, curiosity, and willingness to learn technical conceptsSome experience in customer service, support, IT support, or training is an asset

Basic understanding of technology or software systems (training provided)

Nice to Have

Experience in SaaS, customer support, or technical support roles

Exposure to databases or SQL

Experience working with retail, food service, or scheduling systems

What makes you successful in this role:

You enjoy helping people and solving problems

You are confident communicating with clients

You can stay organized while managing multiple onboarding projects

You are eager to learn and grow into a technical implementation career

Joignez‑vous à une équipe dynamique de livraison de produits qui aide les clients à lancer et adopter avec succès de nouveaux logiciels. Ce poste est idéal pour une personne qui aime travailler avec les gens,



apprendre le fonctionnement des systèmes et accompagner les clients dans l’utilisation de nouvelles technologies de manière easy et efficace.

Vous serez le visage du produit lors de l’intégration des clients vous les aiderez à comprendre le système, répondrez à leurs questions et veillerez à ce qu’ils se sentent confiants dans son utilisation. Vous travaillerez en étroite collaboration avec des équipes techniques expérimentées qui prennent en charge les configurations plus complexes et les aspects backend.

C’est une excellente opportunité pour une personne en début de carrière, curieuse, organisée et à l’aise dans les communications avec les clients. Les compétences en communication, l’enthousiasme et la volonté d’apprendre sont plus importants que l’expérience technique avancée.

Le poste est principalement à distance, avec des déplacements occasionnels (jusqu’à 30 %) pour soutenir les déploiements et les mises en production, principalement au Québec et dans d’autres régions.

Vos responsabilités

Accompagner les nouveaux clients dans la prise en main du logiciel

Animer des sessions de formation et d’intégration conviviales (en anglais et en français)

Échanger avec les clients pour comprendre leurs besoins et les guider dans la configuration

Soutenir les activités de mise en production et accompagner les clients lors des premières semaines d’utilisation

Collaborer avec les équipes techniques pour assurer une implantation fluide en arrière‑plan

Documenter les besoins et les commentaires des clients

Participer à la résolution de problèmes et au soutien lors des escalades

Développer une relation de confiance avec les clients tout au long de l’intégration

Exigences

Excellentes compétences en communication en anglais et en français

Passeport valide et disponibilité pour voyager jusqu’à 30 % au Canada et à l’international

À l’aise pour parler avec des clients et animer des rencontres ou démonstrations

Attitude positive, curiosité et volonté d’apprendre des concepts techniques

Expérience en service à la clientèle, soutien technique, TI ou formation (un atout)

Compréhension de base des technologies ou des logiciels (formation offerte)

Atouts

Expérience dans les opérations du secteur alimentaire et des boissons ainsi qu’avec des systèmes connexes tels que POS, gestion d’inventaire ou gestion de cuisine

Expérience dans les opérations de billetterie ou de l’industrie du ski

Ce qui fait votre succès dans ce rôle

Vous aimez aider les gens et résoudre des problèmes

Vous êtes à l’aise pour communiquer avec des clients

Vous êtes organisé(e) et capable de gérer plusieurs projets d’intégration

Vous êtes motivé(e) à apprendre et à évoluer vers un rôle plus technique en implantation

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.
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📌 Spécialiste bilingue en implantation de logiciels (3+ ans) chargé(e) de coordonner l’intégration et
🏢 S.I. Systems
📍 Quebec City