Become a vital part of Ververica as a Technical Support Engineer, engaging in work from home with cloud solutions and Apache Flink. Your expertise will support customers like Netflix and Amazon in maintaining their real-time data pipelines.
As a Technical Support Engineer, you will troubleshoot technical issues on Kubernetes and Flink while collaborating with engineers to resolve real production problems. Your role will require a blend of problem-solving skills and cloud technology knowledge, benefiting clients who depend on uninterrupted service.
Key Responsibilities:
• Serve as the primary technical point of contact for customers
• Diagnose issues within Kubernetes and Flink environments
• Reproduce complex problems with attention to detail
• Document and escalate cases to Engineering for improvements
• Create knowledge base articles for customer support
Requirements:
• 2+ years in technical support or similar role
• Strong knowledge of cloud platforms: AWS, Azure, or Google Cloud
• Experience with Kubernetes and container technologies
• Excellent problem-solving and analytical capabilities
• Customer-focused mindset with clear communication skills
Elevate your technical expertise in cloud-based products and support real-time data solutions with Ververica.
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📌 Technical Support Engineer Remote at Ververica (New Brunswick)
🏢 Ververica
📍 New Brunswick
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