Job SummaryThe Bilingual Collections Specialist is responsible for managing collection activities across assigned accounts. This role involves working closely with Sales Representatives, Branch Personnel, and General/Facility Managers to provide ongoing account updates while delivering exceptional service to both internal and external stakeholders.Job ResponsibilitiesAccount Management & Reconciliation: Analyze and reconcile assigned accounts monthly; identify, research, andresolve outstanding balance issues.Collections Execution: Manage and execute collection processes in accordance with company policies, including direct phone outreach and written correspondence.Reporting & Escalation: Provide monthly reporting on delinquent accounts to the Collections Manager; escalation of unresolved or complex issues to the Team Lead or Manager in a timely manner.Cash Application Oversight: Monitor, analyze, and maintain unapplied cash and credit balances in coordination with the cash applications team.Account Documentation: Maintain detailed, accurate records of collection efforts, account notes, and updated contact information for delinquent accounts.Goal Achievement:
Consistently meet or exceed monthly individual and team collection objectives.Compliance & Adherence: Comply with all applicable local, state, and federal laws, industry regulations, and internal company policies.General Duties: Perform additional duties and responsibilities as assigned by management.Job RequirementsEducation: Associate degree (A.A.) from a two-year college or technical school, or an equivalent combination of education and related experience.Experience: 1–3 years of hands-on experience in collections, accounts receivable (A/R), or customer service.Language: Fluency in both written and spoken French and English (bilingual).Technical Skills: Proficiency with Microsoft Excel and Google Sheets.Communication: Excellent verbal and written communication skills with strong telephone etiquette.Problem-Solving: Proven ability to resolve customer complaints and billing inquiries tactfully and efficiently.Organization: High attention to detail, strong time-management skills, and the ability to thrive in a rapid-paced environment.Interpersonal Skills: Strong teamwork mindset with the ability to build collaborative working relationships with internal teams and external clients.