Senior Business Systems Analyst, ServiceNow ITAM
Apex Systems is hiring a Senior Business Systems Analyst with robust ServiceNow IT Asset Management (ITAM) experience to support a major financial services organization.

Job#: 3055722

Contract: 6 months, with potential for extension in 6-month increments

Location: Toronto, ON, Hybrid

Onsite: Tuesdays plus the second Friday of each month. Onsite requirements may change based on business needs.

Hours: 37.5 hours

Industry: Financial Services

Position Overview
The Senior ITAM Governance Analyst / Business Systems Analyst will support the continued maturity of the IT Asset Management (ITAM) program through governance, controls, asset lifecycle management, and ServiceNow ITAM initiatives. This role combines ITAM governance expertise with business systems analysis responsibilities, including requirements gathering, process improvement, stakeholder engagement, and control documentation.

Key Responsibilities

Support ITAM governance frameworks, policies, standards, and controls

Gather and document business requirements, process maps, and functional requirements

Analyze and improve Hardware Asset Management (HAM) and Software Asset Management (SAM) processes

Support asset lifecycle governance, including acquisition, deployment, maintenance, and retirement

Monitor End-of-Life (EOL) and End-of-Support (EOS) risks and remediation activities

Support IT general controls, compliance initiatives, and audit requirements

Partner with technology, risk, audit, and business stakeholders to identify gaps and drive process improvements

Support ServiceNow ITAM initiatives, including HAM, SAM, and CMDB





Develop reporting, dashboards, and executive-level presentations

Required Qualifications

5+ years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst

Strong experience with IT Asset Management (ITAM)

Experience with Hardware Asset Management (HAM) and/or Software Asset Management (SAM)

Experience gathering business requirements and documenting processes

Knowledge of IT governance, risk management, compliance, and IT general controls

Strong understanding of asset lifecycle management

Experience with ServiceNow ITAM, HAM, SAM, and/or CMDB

Strong analytical, problem-solving, and stakeholder management skills

Advanced Excel and reporting experience

Excellent written and verbal communication skills

Preferred Qualifications

Experience within financial services or other regulated environments

Experience supporting ITAM maturity or transformation initiatives

Exposure to EOL/EOS governance

ITIL and/or IAITAM certification

Experience supporting audits and regulatory reviews

Certifications

Certified System Administrator (CSA)

Certified Implementation Specialist – Software Asset Management (CIS-SAM) :

Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) :





Micro-Certification – Asset Models Management

Hourly Range
$55.00/hr.-$67.00/hr.

Benefits
In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or (phone hidden). (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

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📌 Senior Business Systems Analyst, ServiceNow ITAM (Ontario)
🏢 Apex Systems
📍 Ontario