Elevate client interactions as a Bilingual Client Service Representative with Scotiabank in Ottawa, Ontario. This role requires fluency in both official languages to provide exceptional support via phone, email, and chat.

As part of the Virtual Channels team, you will engage in purposeful client service while adhering to industry regulations. You’ll be responsible for troubleshooting, cross-selling MD Financial Management products, and ensuring compliance with security protocols. Your expertise will help create a significant impact on client retention and team success.

Key Responsibilities:
• Respond to client inquiries across various channels
• Provide advanced troubleshooting and technical support
• Champion a customer-focused relationship culture




• Maintain detailed knowledge of financial products and services
• Monitor outstanding inquiries and ensure timely resolution

Requirements:
• University degree in business or commerce
• Experience in a contact center within financial services
• Completion of the Canadian Securities Course is an asset
• Fluency in English and French with excellent communication
• Ability to manage competing priorities in a fast-paced workplace

Leverage your bilingual skills and financial knowledge to enhance client experiences at Scotiabank.
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📌 Bilingual Client Service Representative at Scotiabank (Quebec City)
🏢 MD Financial Management | Gestion financière MD
📍 Quebec City