Excel in customer service with OTIP Group of Companies as a Customer Service Representative. This hybrid role emphasizes problem-solving, stakeholder communication, and effective complaint resolution while maintaining high service standards.

In this position, you'll engage directly with customers, address inquiries, and process insurance transactions efficiently. A robust background in personal lines and excellent communication skills are vital. You will also help to coach peers on market guidelines and enhance overall service quality for clients.

Key Responsibilities:
• Directly respond to telephone and written inquiries
• Resolve member and client service issues promptly
• Maintain logs and documents for insurance transactions




• Complete endorsement and cancellation processes seamlessly
• Assist team members with guidance on market availability

Requirements:
• AIC license required (level one)
• Three years' experience in property and automobile insurance
• Excellent problem-solving and communication skills
• Intermediate proficiency in Microsoft Office Suite
• Ability to communicate in French is an asset

Bring your communication excellence and problem-solving abilities to elevate OTIP's service standards.
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📌 Customer Service Representative - Hybrid Role (Alberta)
🏢 OTIP Group of Companies (OTIP, Orbit, Curo)
📍 Alberta