We’re looking for a strategic professional to drive enterprise-wide process improvements and transformation initiatives. In this role, you’ll partner with stakeholders to analyze complex, evolving operations, identify high-impact opportunities, and deliver measurable improvements in operational efficiency, customer experience and revenue enablement. You’ll operate in a fast-moving environment with multiple transformation initiatives underway, where prioritization, clarity and strong execution are critical. You will lead complex, cross-functional programs, leverage data to inform decision‑making, and influence stakeholders to deliver impactful, sustainable change across the organization. Location: Toronto office, with in‑office collaboration and remote flexibility. Reporting Relationship: VP, Customer Operations. Posting Type: Replacement. Salary Range: $118,000 - $154,000 base salary, with potential variable or discretionary incentive components, including bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs. What you’ll do Lead and own delivery of large, complex, high‑impact programs, ensuring alignment across teams and accountability for achieving defined business outcomes. Define and oversee execution of enterprise‑wide transformation initiatives, with end‑to‑end accountability for delivery, risk management and achieving targeted objectives. Evaluate and implement process changes that improve operational efficiency, enhance customer experience, and drive measurable efficiency gains across the organization. Identify integration opportunities and manage communication of program changes with stakeholders, including senior leadership. Develop business cases and executive presentations to secure alignment and approval for transformation initiatives. Analyze complex data sets to inform decisions, prioritize initiatives and translate insights into actionable recommendations. Drive alignment across business, technology,



and customer‑facing teams to enable successful implementation of initiatives. Guide and support cross‑functional teams to deliver measurable operational and customer outcomes. What you bring Bachelor’s degree in a related field or equivalent work experience. 7–10 years of experience in business transformation or a related role. Experience in payments, fintech or digital platform transformations (including customer onboarding and Sales & Operational platforms modernization). Valued experience in process optimization, automation and customer experience practices. Experience leading enterprise‑scale strategic initiatives involving cross‑functional stakeholders. Strong leadership capabilities with experience leading cross‑functional teams and influencing senior executives. Demonstrated ability to manage complex problem‑solving and deliver data‑driven solutions with measurable results. Excellent communication and presentation skills, with the ability to distill complex information into actionable insights. Prior industry experience (preferred). Bilingual in English and French (preferred). What you get Comprehensive Total Rewards Program, including performance‑based bonuses, flexible advantages starting from day one, and choice of a health spending account (HSA) or personal spending account (PSA). Retirement planning support, with profit‑sharing programs including company match and a defined contribution pension plan. Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace. Holistic wellness support with Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives. Flexibility with hybrid work arrangements, Work from Abroad program, and paid time off programs. Recognition and rewards, including company‑wide recognition programs, banking perks from RBC & BMO, and access to employee discounts. Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities. #J-18808-Ljbffr

📌 Senior Business Transformation Manager - C$118,000 - C$154,000 A Year (Toronto)
🏢 Moneris Solutions
📍 Toronto