Our employer is a privately held company (Located in Thornhill) and one of Canada’s largest private travel companies, specializing in faith groups, corporate and leisure travel, and customized tours.

We are seeking a hands-on Travel Operations Manager to improve day-to-day operations, support travel advisors, manage complex travel requirements, and introduce practical tools that improve efficiency.

Compensation:

$100,000–$120,000 CAD

Key Responsibilities Operations & Strategy

Oversee day-to-day operations across corporate, leisure, and group travel

Improve workflows across reservations, ticketing, fulfillment, and post-booking support

Develop and maintain SOPs, service standards, and quality controls

Coordinate across Sales, Operations, Accounting, and Leadership

Booking Systems & Technology

Support and optimize Sabre, NDC, CRM, and back-office systems

Identify opportunities to automate administrative and operational tasks

Introduce practical AI and technology tools that improve agent productivity

Help advisors adopt and effectively use new tools and workflows

Support supplier relationships and commercial initiatives where needed

Identify opportunities to improve margins, reduce errors, and control avoidable costs

Ensure operational processes align with supplier and business requirements

Leadership & Travel Support

Support and coach travel advisors and operations staff

Assist with complex itineraries, high-value bookings, and escalations

Improve service quality, turnaround times, and booking accuracy

Support hiring, onboarding, and employee development

Financial & Performance Management

Track operational KPIs including productivity, booking accuracy, margins, and service levels

Support budgeting, forecasting,



and cost-control initiatives

Provide operational insights and recommendations to leadership

Requirements Experience

5+ years of relevant experience in travel operations, project management, or operations management

Travel-industry experience strongly preferred, but strong project-management candidates with genuine travel knowledge may also be considered

Strong understanding of complex travel, international itineraries, and operational coordination

Ticketing and airfare experience strongly preferred

TICO certification preferred or willingness to obtain

Technical Skills

Sabre GDS strongly preferred

Amadeus considered an asset

Experience with NDC, CRM, and back-office travel systems

Strong Excel, process-improvement, automation, and AI-tool capabilities

Profile

Hands-on:

comfortable solving operational issues and supporting complex travel

Technology-curious:

actively looks for practical tools that improve workflows

Entrepreneurial:

proactive, accountable, and execution-focused

Organized:

able to manage multiple priorities and complex projects

Commercially aware:

understands margins, efficiency, and business impact

Strong communicator:

works effectively with advisors, suppliers, and leadership

Nice to Have

Experience with group, wholesale, or faith-based travel

Experience implementing travel technology or automation tools

Project-management experience involving multiple stakeholders

Hiring and onboarding experience

Why Join?

Work with one of Canada’s established independent travel groups

Exposure to corporate, leisure, group, and customized travel

Opportunity to improve operations and introduce current tools

High-impact role with direct exposure to leadership

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