Role Overview
The Front End & Bakery Manager plays a key leadership role in overseeing the day-to-day operations of the Front End & Bakery departments. You will lead, coach, and develop team members while ensuring departmental tasks are prioritized and completed efficiently.

As one of the primary points of contact for customers at both the beginning and end of their shopping experience, you will play an important role in delivering exceptional customer service, resolving concerns, maintaining efficient checkout operations, and creating a positive and welcoming environment.

You will work closely with Store and Department Management to support overall store operations, drive departmental performance, and maintain high standards of service, cleanliness, safety, and teamwork.

Key Responsibilities

Lead, supervise, and coordinate the Front End & Bakery teams to meet departmental goals and operational standards

Oversee staffing, scheduling, training, and development of Admin Clerks, Juice Bar Clerks, Bakery Clerks, Cashiers, and Maintenance Staff

Provide ongoing coaching, feedback, and support to team members, including annual performance reviews

Coordinate daily activities, ensuring tasks are prioritized and completed efficiently

Provide exceptional customer service by responding to customer concerns, complaints, and requests using sound judgment to achieve customer satisfaction

Monitor checkout lines and staffing levels to minimize customer wait times and ensure efficient and timely service

Operate cash registers and assist the cash office and other Front End departments as required

Ensure the security and accuracy of cash systems, cash drawers, and the safe

Provide authorized key access to cashiers for refunds, overrides, and other required transactions

Maintain open communication with Store and Department Management regarding operational issues, customer concerns, staffing, and other pertinent information

Manage store and department operations in the absence of Store or Department Managers

Maintain high standards of employee morale while promoting cooperation, teamwork, accountability, and engagement





Ensure the highest quality of products is produced and displayed by following proper receiving procedures, monitoring shelf life, maintaining temperature records, and properly rotating stock

Ensure a high level of cleanliness and organization is maintained throughout all Front End, Cash, Juice Bar, and Bakery areas

Ensure team members properly handle products and equipment in accordance with food safety and workplace safety guidelines

Participate in monthly inventory counts for the Juice Bar & Bakery

Assist with the development and implementation of special store and community events

Act as a resource for other departments when operational issues arise and demonstrate effective problem-solving with a sense of urgency and professionalism

Work with Department and Store Management to develop comprehensive knowledge of all store departments to better serve customer needs and support professional development

Assist with continuous improvement initiatives focused on increasing productivity, profitability, operational efficiency, and customer service

Perform other duties and responsibilities as directed by the Store Operations Manager

Qualifications

Previous managerial or supervisory experience, preferably in a customer service, grocery, food service, or retail environment

Previous experience working with Front End POS systems

Strong customer service, communication, and interpersonal skills

Ability to build positive relationships with customers and team members

Strong problem-solving, decision-making, and judgment skills

Ability to remain calm, professional, and effective in a fast-paced environment

Strong organizational skills with the ability to multitask and prioritize competing demands





Ability to effectively delegate tasks and manage time and resources

Experience providing coaching, feedback, and performance support to team members

Ability to motivate and develop employees while promoting teamwork and accountability

Strong attention to detail and commitment to operational excellence

Ability to analyze information, use sound judgment, and consider the impact of decisions on customers, sales, productivity, and profitability

Understanding of inventory management, payroll, and shrink control

Commitment to continuous improvement and willingness to embrace change

Ability to recognize and uphold company values while promoting high standards and excellence

Food safety knowledge and experience in a food retail environment considered an asset

Physical Requirements

Work involves continuous interaction with customers and team members in a fast-paced environment

Majority of time spent standing, walking, and performing active duties

Frequent repetitive hand and arm movements, bending, reaching, and occasional heavy lifting

Ability to lift and carry approximately 5–20 lbs regularly, with a maximum weight of 50 lbs

May be exposed to varying temperatures, including refrigerated areas

May be exposed to common food allergens

Ability to stand or walk for extended periods, including up to four hours without a break

Days/Hours Requirement
This position requires adaptable availability, including days, evenings, weekends, and holidays.

Join Our Team
If you are a hands-on leader who thrives in a fast-paced environment and is passionate about exceptional customer service, team development, and operational excellence, we'd love to hear from you. Join Pete's Frootique & Fine Foods and help lead a team committed to quality, service, and excellence every day.

This job description is intended to describe the general nature of the position. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Additional duties may be assigned as required.

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📌 Front End & Bakery Manager (Nova Scotia)
🏢 Pete's Frootique
📍 Nova Scotia