About PICS and Optima Living: Progressive Intercultural Community Services (PICS) Society is a registered community-based non-profit, multi-service organization that has served the community since 1987. PICS Society assists youth, seniors, women, and the local community members by providing a comprehensive network of services and programs in the Lower Mainland and operates a Seniors Housing facility that includes assisted living, independent living, adult daycare program.
PICS Society is currently developing the next level of care with Guru Nanak Diversity Village (GNDV), a culturally sensitive "complex care" or "long-term care" Care Community that will meet the needs of seniors who require the support of full care services.
Position Summary The Director of Care at Guru Nanak Diversity Village Care Community provides strategic and operational leadership for the delivery of secure, high-quality, person-centered resident care, ensuring compliance with regulatory standards and organizational policies. Reporting to the General Manager, the Director of Care manages daily clinical operations, supports care planning and documentation, oversees staffing and budget functions, and coordinates resident care to ensure evidence-based care.
Key Responsibilities Leadership and Team Oversight Provides leadership, support, guidance and mentorship to the clinical team.
Provides oversight and direction to the clinical team through coordination of work routines to meet the daily needs of residents.
Supports the implementation and proper interpretation of policies and procedures.




Conducts and attends team meetings; serves on committees as applicable.
Ensures team members comply with all relevant occupational health and safety regulations.
Core Deliverables Leads the development, implementation, evaluation, and revisions of care-related goals, objectives, and outcomes.
Ensures that care programs are delivered in accordance with the nursing philosophy, goals, and standards of care while complying to all governing regulations.
Develops interdisciplinary care and service plans and other case management tools.
Assists in developing and managing resident comprehensive care plans and individual service plans and evaluates current and future resident needs.
Ensures there is ongoing development of resident’s short and long-term plans and requirements.
Oversees that comprehensive health assessments to identify residents’ strengths, challenges, and goals, including required documentation are conducted.
Ensures resident independence, autonomy, and personal choice by using managed risk agreements and thoughtful, ethical decision-making.




Reviews all resident applications for move in to determine the appropriate level of care and manages the move ins and move outs.
Optima Community Engagement Ensures communication with residents, families and team members is managed effectively, with empathy and responsiveness.
Fosters a supportive and trusting relationship with residents to promote their overall well-being.
Collaborates with other team leads within the community to ensure that goals and planned changes are monitored and reviewed.
Connects residents with community resources, health services, and educational opportunities.
Provides guidance on nutrition, physical activity, chronic disease management, mental health, and social engagement.
Solicits regular resident and family feedback from surveys and other means.
Budget and Financial Participates in the operational, budgetary, and capital planning processes.
Forecasts budget requirements as well as monitors and approves expenditures.
Quality Assurance Performs and evaluates organizational audits and key performance indicators and shares the results for quality improvements.
Investigates and documents incidents and complaints, ensuring prompt corrective actions.
Manages risks, communicates problems and finds solutions for quality improvements and risk mitigations.
Reviews external quality and inspection reports in collaboration with the General Manager.
Maintains accurate records by ensuring necessary documentation and reporting systems are in place.
Operational and Administrative Systems
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📌 Director of Care (British Columbia)
🏢 Optima Living
📍 British Columbia