Elevate customer experience as a Customer Success Lead at Bidaya, the AI-driven solution for AEC firms. Help clients win with effective proposal management and hands-on support.

Bidaya is seeking its first dedicated Customer Success Lead. In this role, you will guide new clients through onboarding and ensure they gain maximum value from the platform. Experienced in architecture, engineering, or construction firms, you'll leverage your insights to enhance our offerings and streamline the proposal process.

Key Responsibilities:
• Manage onboarding for recent clients during RFP submissions
• Ensure Bidaya integrates seamlessly into daily client workflows
• Act as the primary support contact for customer inquiries




• Gather client feedback and convey priorities to founders
• Advocate for product improvements based on user experiences

Requirements:
• Proven track record in marketing, business development, or proposals within AEC firms
• Familiarity with AI tools like ChatGPT or Claude
• Solid written and verbal communication skills
• Ability to build lasting relationships with clients
• Willingness to shape a growing role in a startup

Shape customer success and proposal excellence at Bidaya while making a tangible impact.
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📌 Customer Success Lead at Bidaya (Alberta)
🏢 Bidaya
📍 Alberta