Career Opportunity: Service Manager
Under the supervision of the Director of Services or designate, the Service Manager provides leadership, operational oversight, and management for assigned homes. The successful candidate will ensure the delivery of high-quality supports for individuals served by New Visions Toronto while supervising employees and ensuring compliance with agency policies, procedures, and legislative requirements.
Hours of Work:
This position requires flexibility to meet the needs of the work environment, including evening and weekend hours, as well as participation in a rotating on-call support schedule.
Key Responsibilities:
Support to Individuals Served
Ensure individuals supported by New Visions Toronto achieve a quality of life consistent with the organization's Mission, Vision, and Principles.
Promote health, safety, dignity, inclusion, privacy and community participation.
Coordinate annual Individual Support plan reviews and support implementation of individual goals.
Monitor and ensure maintenance of accurate records, medical supports, appointments, and financial assistance requirements.
Ensure all supports are provided in accordance with agency standards and applicable legislation.
Work collaboratively with families and medical professionals to ensure coordinated care and optimal outcomes for supported individuals.
Oversee, monitor, and safeguard the personal funds of the individuals supported, recognizing the heightened responsibility involved in managing the finances of vulnerable persons. Ensure accurate record-keeping, transparent financial practices,



timely reconciliation, and proper documentation of all transactions to protect against errors, misuse, financial exploitation, or abuse.
Staff Leadership and Supervision
Supervise, coach, and support assigned Direct Support Professionals.
Participate in recruitment, orientation, training, and employee development.
Complete employee scheduling, payroll submissions, vacation approvals, performance evaluations, and disciplinary processes as required.
Conduct employee meetings and ensure timely communication of agency information. Promote a positive, collaborative, and accountable work environment.
Operations and Administration
Ensure assigned locations are maintained in a safe, clean, and welcoming condition.
Coordinate maintenance, repairs, vehicle upkeep, and inventory requirements.
Monitor compliance with licensing, quality assurance, and agency standards.
Participate in budget planning and monitor, review, approve, and submit expenditures for assigned locations.
Maintain strong financial controls and accountability measures, including oversight of grocery budgets, petty cash funds, agency credit card expenditures, and other operational expenses.
Ensure all expenditures are properly authorized,



documented, reconciled, and aligned with approved budgets and organizational policies.
Qualifications:
Diploma or Degree in Social Sciences, Developmental Services, Human Services, Social Work, or a related field, or an equivalent combination of education and experience.
Demonstrated experience supporting individuals with intellectual, developmental and physical disabilities and complex support needs.
Robust computer proficiency, including advanced working knowledge of Microsoft Office (Word, Excel, Outlook), electronic documentation systems, scheduling platforms, and data management tools.
Ability to learn and adapt quickly to new software platforms and technology used for documentation, communication, reporting, compliance monitoring, and service delivery.
Strong communication, organizational, problem-solving, and interpersonal skills.
Knowledge of relevant legislation, agency policies, and best practices within the developmental services sector.
Ability to work independently, manage competing priorities, and lead teams effectively.
Valid Ontario Class G Driver's License.
Previous supervisory or leadership experience is preferred.
Core Competencies:
Leadership and Team Building
Effective Communication
Conflict Resolution
Person-Centered Planning
Organizational and Time Management Skills
Critical thinking and problem solving
Sound Judgment and Decision-Making
Collaboration and Relationship Building
Accountability and Professionalism

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📌 Service Manager (Ontario)
🏢 New Visions Toronto
📍 Ontario