Position Summary The Starbucks Lead Hand plays a key role in supporting the daily operations of the café while delivering an outstanding customer experience. This position acts as a leader on shift, providing guidance, coaching, and support to team members while ensuring all Starbucks standards for quality, service, cleanliness, and food safety are consistently achieved.
The successful candidate is a positive and engaged leader who leads by example, promotes teamwork, and is passionate about developing others. They will assist management with operational execution, staff training, inventory management, merchandising, and maintaining a welcoming environment for both customers and employees.
Key Responsibilities Leadership & Team Development Serve as a role model by demonstrating exceptional customer service and professionalism.
Provide day-to-day direction, coaching, and support to Starbucks team members.
Assist with onboarding and training new employees on Starbucks recipes, procedures, and service standards.
Foster a positive and inclusive work setting built on teamwork, accountability, and respect.
Support employee engagement initiatives and help recognize team accomplishments.
Promote and reinforce our Compass values: We Care, We Share, We Dream, We Deliver.
Customer Service Excellence Create a welcoming and engaging atmosphere for every guest.
Resolve customer concerns promptly and professionally.
Ensure beverages and food items are prepared to Starbucks quality standards.
Maintain a customer-first mindset while balancing operational priorities.
Operations & Quality Standards Oversee shift operations to ensure efficiency and service excellence.
Support opening, mid-shift, and closing procedures.




Ensure compliance with food safety, sanitation, health, and workplace safety requirements.
Monitor product quality, freshness, and presentation standards.
Maintain a clean, organized, and inviting café environment.
Inventory & Merchandising Assist with inventory counts, ordering, receiving, and storage of products.
Monitor stock levels and communicate supply needs to management.
Ensure merchandising displays are attractive, stocked, and aligned with Starbucks standards.
Minimize waste and support cost-control initiatives.
Administrative Support Assist with cash handling, deposits, and point-of-sale procedures.
Support scheduling and daily operational planning as required.
Complete required operational documentation and reports.
Communicate operational concerns and opportunities to management.
Qualifications Minimum one year of Starbucks, café, retail food service, or hospitality experience preferred.
Previous leadership, supervisory, or training experience is considered an asset.
Strong communication, organizational, and interpersonal skills.
Demonstrated ability to motivate and coach team members.
Strong attention to detail and commitment to quality.
Ability to work in a fast-paced environment and manage multiple priorities.
Flexible availability including early mornings, evenings, weekends, and special events as required.
What Success Looks Like The Starbucks Lead Hand successfully:
Creates a positive and engaging customer experience.
Builds a strong team culture through coaching and support.
Maintains Starbucks operational and brand standards.
Ensures food safety and cleanliness expectations are consistently met.
Helps drive sales, customer satisfaction, and operational success.

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📌 Starbucks Lead Hand, Full Time (Ontario)
🏢 Compass Group Canada
📍 Ontario