Elevate customer experiences as a Complaint Management Specialist at Sonova. In this contract role, you'll manage complaints, conduct investigations, and analyze quality data in a hybrid work setting.Sonova is seeking a Complaint Management Specialist to optimize complaint handling and analysis while ensuring regulatory compliance. This role involves timely processing of complaints, supporting investigations, and collaborating with cross-functional teams. You'll play a crucial part in enhancing the quality of service and user satisfaction across various departments.Key Responsibilities:Record and evaluate all complaint submissionsSupport and assess complaint investigationsGather data for nonconformance analysisCommunicate with healthcare providers for relevant informationReview and close complaint files efficientlyRequirements:Bachelor's degree in engineering, audiology, or related field0–3 years experience in medical devices or quality managementKnowledge of ISO 13485 and EU MDR preferredStrong problem-solving skills with root cause focusProficient in MS Office and Quality Management SystemsBecome an integral part of Sonova's mission to improve hearing health while advancing your career in complaint management.

📌 Complaint Management Specialist At Sonova (Mississauga)
🏢 Sonova Group
📍 Mississauga