Elevate customer satisfaction as a Customer Onboarding Specialist focusing on billing processes. Join our dedicated team to guide new clients through a seamless onboarding setup.
This role involves executing essential onboarding tasks, including managing customer agreements and deposits. You will facilitate communication between developers and internal teams to ensure a smooth setup process for new customers. Your focus on resolving inquiries and issues will help maintain our commitment to exceptional service.
Key Responsibilities:
• Execute onboarding tasks for current customers
• Communicate with developers for necessary setup information
• Collaborate with internal departments for seamless onboarding
• Resolve customer inquiries both verbally and in writing
• Document customer service activities clearly
Requirements:
• Minimum two years’ experience with a utility provider
• Two years’ customer service experience
• Proficiency in MS Office suite
• Self-motivated and organized
• Ability to manage multiple tasks effectively
Bring your problem-solving skills and communication expertise to ensure a top-tier onboarding experience.
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