Secondary (high) school graduation certificate

Work setting
Tasks
Advise clients on advertising or sales promotion strategies
Answer written and oral inquiries
Answer inquiries and provide information to customers
Arrange for refunds and credits
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Receive and log complaints
Receive payments
Maintain and manage digital database
Answer clients' inquiries and provide information

Computer and technology knowledge
Database software
MS Excel
MS Windows
MS Access
MS Office
Spreadsheet

Type of experience
Call centre

Area of work experience
Marketing

Are you available for shift or on-call work?
Do you have experience working in this field?




Do you meet the language requirements listed in the job posting for the position (English or French)?

Interest in copying information to take orders for goods and services

METHODICAL
Interest in copying information to take orders for goods and services

SOCIAL
Interest in speaking with customers to respond to enquiries and emergencies

creative
Interest in investigating complaints and in responding to emergencies

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job

Do you have a pleasant voice and good communication skills? Do you enjoy resolving problems and providing information? Then you may want to answer your calling as a call centre agent.

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📌 Customer Service Clerk (Alberta)
🏢 Alberta
📍 Alberta