Who we are
At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and cooperative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position
As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a "people-first" attitude, professionalism, and patience, you'll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

What we offer
We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities.

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Employee discounts

What you'll be doing

Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience

Book deliveries and coordinate scheduling to meet customer needs





Accurately and efficiently process customer payments and type up invoices - a minimum typing speed of 40 words per minute is required to meet operational standards

Maintain organized records and manage filing systems

Collaborate with sales consultants and team members to provide optimal solutions and support

What you need to be successful

Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people

Proactively provide input and recommendations to enhance the customer experience

Collaborate with various departments to resolve customer issues efficiently and effectively

Quickly learn and adapt to computer software and systems

Exhibit outstanding oral and written communication skills while working effectively within a diverse team

Availability
This is a full-time position and will require you to be available:

Monday to Sunday from 10:00am to 6:00pm

Compensation
$17.00/hr

We value diverse perspectives and are committed to creating an inclusive workplace.

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📌 Customer Service Representative (Calgary - Sunridge) (Alberta)
🏢 Trail Appliances AB/SK
📍 Alberta