JOB DESCRIPTION
Location: Onsite | Montreal, Quebec

Duration: 6 Months

Our client, a leading financial institution in Montreal, Quebec, is looking for a Data Entry Operator - Bilingual - Advanced to maintain logs of activities and completed work. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in the role:

Delivers excellent service to our clients every time, focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better.

Focus on attaining established benchmarks for complex and/or specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreements (SLA)

Consistently demonstrates a sense of urgency in daily activities, understanding the importance and impact of personal actions on achieving a superior client experience.

Responsible for successful fulfillment and servicing of complex transactions and/or investigations.

Ensure process/controls are in place and are being followed.

Analyzes non-standard and/or specialized transactions.

Provides professional, attentive and accurate service when dealing with both clients and staff. Demonstrates commitment to taking ownership & accountability at first point of contact and ensuring appropriate escalation as required

Must Have Skills:





Strong background with the use of window-based computer applications such as Word and Excel combined with accurate keyboarding skills

Proven analytical mindset and problem-solving skills

Demonstrate ability to adapt to an ever-changing setting

Maintaining a detail-oriented approach while working in a high volume environment

Adaptability

Excellent communication skills (French and English)– written and verbal.

Nice-To-Have Skills:

Investments knowledge

Experience working with Sales Platform, RBIS, Unitrax, etc.

Bilingual (English and French), both written and spoken

Experience with RPA; Lean Six Sigma

Knowledge of/exposure to lines of business: Bank Retail Branches, Direct Investing

Soft Skills Required:
Communication, teamwork, problem-solving, adaptability, critical thinking, time management, active listening

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $22/hr -$26/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.

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📌 Data Entry Operator – Bilingual – Advanced (Quebec City)
🏢 FP
📍 Quebec City