Elevate customer interaction as a Lead at Activate in Mississauga. Oversee team performance and ensure a smooth operational flow for every guest experience.

As a Team Lead, you will report to the Store Leader while guiding Game Facilitators and customers. Your role focuses on enhancing the in-store experience, addressing customer concerns, and ensuring room readiness. Exhibit a positive problem-solver mindset as you inspire and sync your team throughout each shift.

Key Responsibilities:
• Manage customer inquiries via phone and email
• Perform financial operations including cash handling and invoicing
• Resolve customer complaints efficiently and escalate when necessary
• Communicate facility status clearly to staff and customers
• Train and support recent team members during shifts

Requirements:
• High school diploma or equivalent preferred
• 1-2 years customer service experience
• Proficiency in MS Office applications
• Strong customer engagement skills
• Experience managing a team of 10+ is an asset

Leverage your leadership and customer service skills to boost every guest's experience at Activate.
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📌 Lead Customer Experience at Activate (Ontario)
🏢 Activate
📍 Ontario