We are seeking an IT/IM DirectorTHE OPPORTUNITYReporting to the Executive Director, the IT/IM (Information Technology/Information Management) Director provides leadership for the organization’s core information management and technology operations, including infrastructure, cloud platforms, cybersecurity, end-user support, and vendor-managed services.This hands-on role ensures that technology services are secure, reliable, scalable, well-governed, and aligned with organizational priorities.The IT/IM Director works with the organization’s IT/IM service partners to deliver responsive services, resilient operations, effective risk mitigation, and continuous improvement at all locations.CompensationThis position supports the evolution of IT Infrastructure at VHA Health & Home Support and offers a competitive hiring range of $115,000 - $140,000. VHA is invested in our staff’s health, wellness and growth opportunities. As part of the total compensation package for this role, we offer a comprehensive benefits package as well as a Group RRSP that transitions to an employersponsored Pension Plan.Job DescriptionPositionIT/IM DirectorImmediate Supervisor/accountability:Executive DirectorVHA’s Mission & ValuesOur Mission -Advancing compassionate, safe community-based health care - people live with independence and dignityWe Value -Client-centred care – respect needs and preferencesSafety – manage risks effectively so people enjoy their best possible healthAccessibility – respond to diversityQuality – improve outcomes and the quality of the care experience for clients and caregiversCollaboration – work together to achieve positive changeLearning and growing – continually improve services through client engagement and professional growthInnovation – develop and promote new ideas and evidence-based practicesAccountability – strategic and responsible use of resourcesJob SummaryReporting to the Executive Director, the IT/IM Director is a strategic thinker and hands-on leader who strengthens the technology and data environment of VHA and its subsidiary entities as they evolve to meet growing operational, programmatic and reporting needs.Specifically, the IT/IM Director is responsible for developing, delivering, and enhancing business-driven IT/IM services including Information Technology, Information Management, IT/IM Strategy, Support Services, and related project/portfolio management that support the organizations’ goals and strategies.This position ensures that technology and data practices effectively support the organization’s mission and long-term strategic goals. The incumbent will lead IT operations, explore hardware/software options for growth and efficiency, guide data governance, and promote a culture of data informed decision-making across the organization.ResponsibilitiesOrganizational ResponsibilitiesWork positively, according to our Values, to help the organization fulfill our Mission.Comply with and fulfill VHA obligations, policies and procedures, including Occupational Health & Safety.Carry out all duties in accordance with company policies. procedures and standards.Be responsible for self-development and participate in VHA’s development opportunities.Actively participate in supervisory meetings.Participate in relevant meetings.Key Responsibilities:we define our 'customers' as clients/caregivers and employees. This role provides exceptional attention to customer satisfaction in the following areas:1. Information Technology IT Compliance, Budget, Operations, Procurement, and Service ManagementEnsure compliance with internal and external regulations regarding IT/IM procurement, security/privacy, and support organizational compliance as applicable outside of IT/IMWork with the management team to develop and manage an annual IT budget that adheres to ministerial guidelines for the organizationDevelop and implement strategies to improve the function and value of IT at VHA and its subsidiary corporationsDevelop risk reduction strategies that anticipate and balance the needs of the organization and the external threat landscape.Lead/coordinate the response to urgent situations (for example,



security incidents & threats)Procure external consultants to meet VHA’s business technology needs in compliance with procurement rulesEnsure IT-related vendor/supplier relationships are managed for risk and complianceSupport and manage IT/IM issues, including but not limited to:Paper and e-files managementVoicemail, phone (landlines and cell phones), hand/face scannersinter RAI and IAR uploads, and access to generate reportsdatabase management, including client/staff access (‘portal’ access)Software (ie M365, Gold Care, inter RAI & related, OCEAN, Care Dove, etc)security systemswebsite structure, including staff access for information (‘portal’ access)computers, laptops and related ophotocopiers and related office equipmentphoto identification software, inventory, data managemente-interoperability with partner organizationsAssist to resolve escalated support ticketsWork with IT Service Providers (including Ontario Health) for support/troubleshootingEnsure IT/IM related training including security training is delivered to VHA and its subsidiary corporationsWork with IT Service Providers to develop and maintain procurement and asset management plansIdentify software and hardware gaps and collaborate with vendors and external consultants to define solutionsConfigure, deploy, and support hardwareEnsure the collection, cleaning, re-purposing/disposal of hardware including archiving and/or destruction is completed in compliance with legislation, regulations and best practices.2. Systems Reviews & RecommendationsAdvise where software, hardware, and broader IT system changes are recommended to provide greater value and/or ensure continued fitCollaborate with other departments to prepare requirements for new systems and lead the tool review and selection processLead/coordinate with IT Service Providers and other stakeholders to implement and monitor new systems and system changesManage the integrity and compatibility between systems with a goal of increased integration and automation for data-driven business processes3. Information ManagementInformation & Data GovernanceIdentify and support information and data governance frameworks suited to the sensitivity of VHA’s dataProvide advice regarding data-related risks and provide risk mitigation strategiesProvide solutions to data-related requirements and ensure that data uses are aligned to applicable frameworks advising the organization on data uses where applicableDevelop and implement data management and loss prevention solutions to ensure the security of data across platforms and mediumsLead development of and changes to existing applications to ensure changes deliver the proposed business value and do not conflict with data management requirements and frameworksCleanse and maintain data to ensure integrity, accuracy, and availability.Analytics and ReportingGuide the design and development of business metrics including the design and development of dashboards and balanced scorecardSupport the organization in determining requirements for reporting and analyticsRecommend solutions to the business on approaches to reporting and analytics to meet business needsWork within the organization to prepare and develop dashboards and reports addressing business needsProvide solutions across different reporting tools, platforms and technologies to enable effective planning and profiling (e.G. Gold Care, Excel, Zoom/Teams, voicemail, Owl technology and similar) that meet the end user requirementsOptimize analytics and reporting tools utilized within the organization (ie inter RAI assessments & the Integrated Assessment Record (IAR), database information, and similar) and advise on integration of tools to support reporting and data integrationAssist in the design and development of reports and dashboards.4.



Strategy and Project ManagementIT/IM Strategy and GovernanceDefine and manage the role and value of IT/IM within the organizationIdentify, define, develop and prioritize projects to support business strategy and support other business leaders in the implementation of applicable initiativesProvide solutions to the business for IT/IM related projects or projects which could benefit from new technical solutionsRepresent IT/IM within organizational leadersExplore and assess AI capacity, inter-operability, risks and rewardsAct as Privacy Officer by ensuring data and uses adhere to applicable guidelines and audit requirements and that Privacy and Security controls are balanced to avoid conflicts.Project and Portfolio ManagementOversee a portfolio encompassing multiple IT/IM-related projects (ie MIS, telephony, facial scanning technology, M360, and related)Lead projects with high levels of complexityAssume responsibility for the successful planning, initiation, design, execution, monitoring, controlling and closure of IM/IT related projects.Business Continuity PlanningEnsure regular e-updates, patches and back-ups are installed and functioning.Develop, oversee, and manage the IT/IM-related aspects of the Business Continuity Plan (BCP) for the organizationCoordinate and manage the IT-related aspects of crisis management and disaster recovery programs within the organization to maintain the BCPPrepare and manage cybersecurity Incident Response and enterprise Disaster Recovery plansEnsure the organization is positioned to mitigate and respond to technology-related (including cyber) risks in a manner that meets internal and external requirements, aligns to best practice frameworks, and demonstrates a balanced cost and risk reduction value.Qualifications1. Skills and CompetenciesFamiliar with the requirements and constraints of delivering IT/IM services in a public sector organizationKnowledge of the impact and application of regulatory frameworks on information systems, data management, and reportingExperience managing systems, data, and vendors in accordance with internal and external governance and compliance regulationsKnowledgeable of and able to advise the organization on the application of IT security practices to mitigate digital riskKnowledge of applicable laws and regulations as they relate to IT and IMAble to provide governing solutions for a data environment spanning multiple systemsStrong understanding of the value of IT/IM in achieving business goalsKnowledgeable of the M365 environment for access and data managementDemonstrable experience working with structured and unstructured data and able to advise on the advantages of data models when designing solutionsAble to guide IT Support and vendors in the organization’s system configuration in a secure, compliant, and cost-effective mannerAble to guide the department and broader business in defining KPIs, collecting data, and preparing reports and dashboardsProject Management experience to lead medium to large projectsAble to effectively identify gaps and improvements in business processes and design solutions that meet business requirementsDemonstrated leadership ability in a collaborative, client-oriented environmentMust possess and maintain a valid and permanent Canadian driver’s license for the duration of their employment in this position. Some travel to operational sites is required.Familiarity with Gold Care, inter RAI, OHRS platforms is an asset.English/French bilingualism is an asset.2. Attitude, Actions & BehavioursStrong understanding of business goals and the strategic planning processUnderstands the value of the IT/IM department in meeting strategic objectives and able to develop departmental goals that support or enhance broader business initiativesAble to work with stakeholders from different groups within VHA and the corporate suite to understand their needs and requirements3. Education and Qualification RequirementsPost-Secondary education and/or recognized certifications plus 5 or more years related professional management experience in the field of information technology, IT/IM leadership, and/or information systems.Only applicants selected for an interview will be contacted.#J-18808-Ljbffr

📌 Information Technology/Information Management (It/Im) Director (Quebec City)
🏢 VHA Health & Home Support
📍 Quebec City