We are seeking a Full-Time Customer Service Assistant to join our Community Services team at our Hamilton Location!

AbleLiving Services is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga, Burlington, Hamilton, Brant, and Haldimand-Norfolk communities.

Interested in bringing your talent to our team? Here is what we offer:

Healthcare of Ontario Pension Plan (HOOPP)

Health Benefits

Ongoing opportunities for education, training, development and growth

Tuition reimbursement opportunities

Employee Assistance Program

$500 signing bonus!

Thrive Group is proud to be certified as one of Canada’s Great Places to Work® ! In addition, we have been recognized and awarded as:

2026 Best Workplaces with the Most Trusted Executive Team

2026 Top 50 Best Workplaces in Canada

2026 Best Workplaces for Women

Position Summary
The Customer Service Assistant will provide support to our Community Services Programs by providing reception duties and will frequently be the initial contact for clients and other individuals using our intake services. The Customer Service Assistant may perform other administrative support services that are within the appropriate boundaries of the training and requirements of the position and within incumbent’s knowledge, abilities and skills, as assigned.

This position requires working rotating shifts, weekends, and statutory holidays.

Responsibilities

Providing customer service and administrative duties.

Acts as the liaison between staff and office.





Acts as first point of contact for clients and community, responding to service inquiries as assigned.

Processes referrals from community and partnering organizations.

Maintains client filing system.

Word processes a variety of forms and documents as required.

Position Requirements

College/business diploma in office administration or related certification required

Minimum one year experience in an office environment

Must have previous experience with data-base management and report generation

Must be able to use Microsoft Word and Excel

Attention to detail, with accurate keyboarding skills

Ability to format letters, forms, memos and general documents isessential for this position

Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy

Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position

Must be able to work both independently as well as part of a team

Job Type: Part time

Pay Rate: $21.50 per hour

*compensation set in accordance with experience and qualifications

At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (phone hidden) or email [email protected].

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📌 Customer Service Assistant (Community Services) (Ontario)
🏢 Thrive Group Canada
📍 Ontario