Alteo is looking for an IT Operation Incident Officer for a permanent position based in Montreal.

Your main role will be to contribute to the smooth technical running of operations, recommending and implementing methodological and technical solutions to optimize and guarantee the smooth running of operations, while ensuring compliance with processes and regulations.

Responsibilities:
> Participate in defining procedures to ensure service performance

Participate in the study and analysis of electronic payment platform requirements

Participate in the analysis of operability constraints

Participate in the industrialization of production and the implementation of the business recovery plan

Participate in the definition and implementation of operating procedures

Participate in the drafting of qualification and patch testing procedures

> Participate in customer support with the aim of meeting availability and reliability commitments

Participate in the handling and processing of requests and incidents

Participate in the definition of production prerequisites

Participate in the management of relationships between customers and publishers/service providers

Participate in the production of activity reports

Participate in the development of maintenance action plans

Participate in defining service tasks: alarms, scheduling, backups, and planning batch processing

> Participate in user support with the aim of ensuring that reported anomalies are processed

Participate in technical support for users (2nd and 3rd levels)

Participate in time-sensitive interventions during operational incidents (e.g., analysis, diagnosis, and resolution)

Participate in anticipating user needs and system developments

Participate in technical documentation

Participate in monitoring operational incidents, analyzing causes, and taking associated corrective measures

Profile:

DEC/BAC in IT or equivalent

2-5 years of experience in a similar role

Writing technical specifications

Compliance with commitments (SLA)

Taking initiative

Reporting & Monitoring

Sense of initiative, flexibility

Team player

Ability to provide support and assistance

Alteo is looking for an IT Operation Incident Officer for a permanent position based in Montreal.

Your main role will be to contribute to the smooth technical running of operations,



recommending and implementing methodological and technical solutions to optimize and guarantee the smooth running of operations, while ensuring compliance with processes and regulations.

Responsibilities:
> Participate in defining procedures to ensure service performance

Participate in the study and analysis of electronic payment platform requirements

Participate in the analysis of operability constraints

Participate in the industrialization of production and the implementation of the business recovery plan

Participate in the definition and implementation of operating procedures

Participate in the drafting of qualification and patch testing procedures

> Participate in customer support with the aim of meeting availability and reliability commitments

Participate in the handling and processing of requests and incidents

Participate in the definition of production prerequisites

Participate in the management of relationships between customers and publishers/service providers

Participate in the production of activity reports

Participate in the development of maintenance action plans

Participate in defining service tasks: alarms, scheduling, backups, and planning batch processing

> Participate in user support with the aim of ensuring that reported anomalies are processed

Participate in technical support for users (2nd and 3rd levels)

Participate in time-sensitive interventions during operational incidents (e.g., analysis, diagnosis, and resolution)

Participate in anticipating user needs and system developments
Participate in technical documentation

Participate in monitoring operational incidents, analyzing causes, and taking associated corrective measures

Profile:

DEC/BAC in IT or equivalent

2-5 years of experience in a similar role

Writing technical specifications

Customer focus

Compliance with commitments (SLA)

Taking initiative

Anticipating problems

Reporting & Monitoring

Sense of initiative, flexibility

Team player

Ability to provide support and assistance

Alteo est à la recherche d'un Responsable Opérations et Incidents pour un poste permanent basé à Montréal.





Votre rôle principal sera de participer au bon fonctionnement technique des opérations, la préconisation et la mise en œuvre des solutions méthodologiques et techniques permettant d’optimiser de garantir le bon déroulement des opérations, tout en veillant au respect des processus et réglementation.

Responsabilités:
> Participer à la définition des procédures dans le but d'assurer la performance des services

Participer à l’étude et l’analyse des besoins en matière de plateforme d'exploitation monétique

Participer à l’analyse des contraintes d’exploitabilité

Participer à l’industrialisation de la production et la mise en œuvre du plan de reprise des activités

Participer à la définition et la réalisation des procédures d'exploitation

Participer à la rédaction des procédures de qualification et de test des correctifs

> Participer au support client dans le but de respecter les engagements de disponibilité et de fiabilité

Participer à la prise en charge et le traitement des demandes et des incidents

Participer à la définition des prérequis de mise en production

Participer à la gestion de relation entre les clients et les éditeurs/fournisseurs de service

Participer à la production des rapports d'activité

Participer à l'élaboration des plans des actions de maintenance

Participer à la définition des tâches de servitude : alarmes, ordonnancement, sauvegardes et planifier les traitements (Batch)

> Participer au support utilisateurs dans le but de garantir le traitement des anomalies remontées

Participer au support technique aux utilisateurs (2e et 3e niveaux)

Participer à l'intervention sous contraintes de délais lors des incidents d’exploitation (e.g. analyse, diagnostic et résolution)

Participer à l'anticipation des besoins des utilisateurs et les évolutions du système

Participer à la documentation technique

Participer au suivi des incidents d’exploitation, en analysant les causes et prenant les mesures correctives associées

Profil:

DEC/BAC en IT ou l'équivalent

2-5 années d'expérience dans un rôle similaire

Rédaction de spécifications techniques

Orientation Client

Respect des engagements (SLA)

Prise d'initiative

Anticipation des problèmes

Reporting & Monitoring

Sens de l'initiative, flexibilité

Joueur d'équipe

Capacité à apporter support et assistance

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📌 IT Operation Incident Officer [#4993] (Quebec City)
🏢 Alteo
📍 Quebec City