Join NorthStar as a remote Customer Support Analyst in the biotech sector. You will manage customer support tickets, troubleshoot application issues, and ensure timely communication and resolution.
This role focuses on diagnosing technical issues across web, API, and server environments. As a key member of the support team, you'll analyze logs and configurations while documenting solutions for improved workflows. Solid prioritization skills and experience with enterprise applications are essential for success.
Key Responsibilities:
• Manage and investigate customer support tickets promptly
• Troubleshoot complex application issues across multiple environments
• Document root causes and solutions in the knowledge base
• Collaborate with engineering teams to elevate and reproduce issues
• Communicate effectively with customers via chat and ticket systems
Requirements:
• Experience with enterprise web applications, Java, or .NET
• Utility industry experience is a must
• Strong analytical and problem-solving skills
• Excellent communication for client interactions
• Must be available Monday to Friday, 11 am - 8 pm ET
Your expertise in troubleshooting and customer communication will make a significant impact at NorthStar.
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📌 Remote Customer Support Analyst at NorthStar (Alberta)
🏢 Canadian Inclusion
📍 Alberta
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