Turn your automotive experience into a professional office career
Office Location: Vancouver, BC or Laval, QC (Hybrid/remote progression over time)
Salary: $65,000 – $75,000 + bonus
About LGM LGM Financial Services is a national leader in automotive warranty and insurance, partnering with brands like BMW, Mazda, Kia, Volvo, Mitsubishi Motors and more since 1998.Many of our team members come directly from dealerships—we understand your background because we’ve hired it before.
Tired of flat rate, long days, and physical work?
If you’ve worked as a Service Advisor, Automotive Technician, Service Manager, Parts Specialist, or Warranty Administrator , this role is built for you.
You already understand how vehicles are repaired. Now you can use that expertise in a stable office-based career while staying connected to the automotive world.
At LGM Financial Services , we help customers navigate complex automotive warranty claims in partnership with leading manufacturers and dealerships across Canada.
What makes this different No more physically demanding shop work
No weekends
Use your diagnostic and repair knowledge in a new way
Work with major automotive brands across Canada
Full training provided (no claims experience needed)
Full 3 weeks training as part of onboarding program
Many of our team members come directly from dealership and technician backgrounds.
Key Responsibilities: Provide exceptional customer service via telephone, online, live chat and written correspondence channels to customers who have purchased our product, auto dealerships selling our product and repair facilities that service our customers




Monitor customer service queues (Phone, Online Portal, Email and Live Chat)
Manage requests received via ticketing systems, to ensure timely responses to all customers while ensuring adherence to our contractual service level agreements and departmental key performance indicators
Facilitate the claims adjusting process to meet contractual service level agreements, departmental KPI’s and underwriting commitments
Manage complex technical claims adjudication such as; engines, transmissions, differentials and electrical failures
Liaise with the Finance, Sales and Customer Success Teams as necessary in order to effectively adjudicate all claims or meet customer needs
Uphold all Service Level Agreements and claims adjudication best practice standards
Core Competencies: Effective Communicator – Able to clearly and articulately present information through the spoken and written word
Collaboration – Develops positive relationships with others in order to build consensus, morale and commitment to goals and objectives
Flexibility – Easily adapts to changing setting and resources
Reliability – Able to meet commitments and preforms all assigned duties/tasks




Decision making – Being resourceful and have ability to efficiently make appropriate decisions based available information and experience
Negotiating – Ability to communicate in a manner that develops trust and positive outcomes
Conceptual Thinking – Intuitive understanding of customer needs and delivery of exceptional service
Required Skills: Ability to analyze overall damage to determine procedures for repair
Ability to determine extent of direct/indirect damage and direction of impact
Build estimates according to GAA standards, using Audatex and Mitchell-on Demand estimating software
Excellent organizational and time management skills
Exceptional customer service
Tactful negotiator
Excellent attention to detail
Effective and efficient at multi-tasking
Courteous and professional telephone manner
Proficient with MS Office suite of products
Bilingual (English/French) oral and written is an asset
Education: Journeyman certification or 1st,2nd,or 3rd year apprenticeship preferred
Valid Adjuster license as required by provincial regulatory agency an asset
Post-secondary education an asset
Experience: 3+ years automotive service experience
2+ years claims adjusting experience an asset
2+ years contact center experience an asset
What we offer
Extended health & dental coverage (no waiting period)
RRSP contribution
Performance bonus program
Starting at 3 weeks vacation + Birthday off
4 paid volunteer days annually
Education sponsorship opportunities
Health & wellness perks
Vehicle rebate program (up to $400/month)

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📌 Auto Claims Adjuster (Mechanic, Parts, Estimator, Service) (British Columbia)
🏢 LGM Financial Services
📍 British Columbia