Inspire, motivate and encourage teamwork

Provide leadership, focus and direction for sales staff

Create a positive work setting through coaching, mentoring, and ensuring all policies are followed

Ensure best practices are being applied and successful metrics are achieved

Recruit, interview and train new hires

Maintain operations by initiating, coordinating, and enforcing program, operational, and policies and procedures

Plan and lead staff meetings

Operations

Delegate tasks to sales staff and ensure completion by following up regularly

Supervise accuracy of time sheets, making adjustments where necessary

Supervise physical inventory, cycle counts and receiving purchase orders

Oversee customer service issues, offering advice and options to keep the customer happy

Maintain store appearance and product presentation to company's standards

Maintain rewarding relationships with vendors and ensure contractual obligations are met/achieved

Guide team and implement sales strategies

Share extensive knowledge of collections with clients as well as staff

Provide support to store management and associates during peak periods or when scheduling conflicts arise.





Sell merchandise alongside sales staff and provide in-home design services for clientele

Shop competition and keep up to date on competitive issues

Utilize company reports to react to trends and drive business

Responsible for analyzing sales data and composing a weekly recap on sales performance

Requirements
Ideal candidates will be operationally savvy, detail-oriented, and possess prior home furnishings experience, with expertise in offering superior levels of customer service. Candidates should have flexibility to work varying shifts, including nights, weekends, and holidays.

Sales experience with luxury brands, preferred

Background in home furnishings sales, preferred

Strong problem-solving, leadership and multitasking abilities

The ability to work under pressure and handle challenging situations

Excellent customer service, organizational, public speaking, and written/verbal communication skills

Well groomed, customer friendly, energetic, and highly organized

Proficiency with spreadsheet, word processing, email and internet software

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📌 General Manager - Luxury (Quebec City)
🏢 JRoss Recruiters
📍 Quebec City