Drive enterprise-level AI transformation initiatives with a strategic focus at a healthcare tech company. As a Senior Program Manager, you'll lead complex technology projects in a hybrid role.

We are seeking an experienced Senior AI Operations Program Manager located in Toronto or Montreal. You will enhance Service Now IT Operations Management (ITOM) capabilities while engaging senior leadership. This program involves strategic program delivery, effective communication, and change management in a matrixed workplace.

Key Responsibilities:

- Own end-to-end program delivery across multiple workstreams
- Engage and influence senior executives amidst complex stakeholders
- Lead organizational change management for communications and training
- Coordinate enhancements to Service Now ITOM and AI integrations




- Maintain delivery momentum using Agile and waterfall methodologies

Requirements:

- 10+ years in program management with large-scale technology projects
- Outstanding executive communication and presentation skills
- Proven experience with Service Now or similar enterprise platforms
- Strong background in organizational change management
- Familiarity with AIOps and Agile delivery practices preferred

This Senior Program Manager role is integral to adopting AI capabilities and involves significant executive visibility in a healthcare technology setting.

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📌 Lead AI Operations Program Manager Toronto (Mississauga)
🏢 Altis Technology
📍 Mississauga