Eastern Time | Customer Care | Canada
Application Deadline: October 16, 2026
Position Start Date: Mid-late November 2026
Salary range: $50K CAD - $60K CAD/year

Role Overview

We're looking for an enthusiastic Customer Care Specialist who loves working with people, embraces variety, and is always ready to learn something new. At HeyOrca, our Customer Care team wears many hats: supporting customers, solving technical issues, assisting with subscription and account requests, and collaborating with other teams. You'll get hands-on experience across multiple areas of the business, with real opportunities to deepen your skills.

We value collaboration, curiosity, and personal growth, and we'll provide you with the resources and guidance to expand your skill set.

Responsibilities

Assisting customers via in-app messenger and email, with training to provide 1:1 call training and support.

Partnering with the product and development teams to troubleshoot and resolve technical issues.

Supporting customers with subscription, billing, and account management questions, working closely with our billing and sales teams.

Spotting trends in support tickets and sharing insights to improve the product.

Escalating urgent issues that impact multiple customers.

Supporting the team in updating knowledge base articles, academy lessons, and other educational resources.

Pitching in on special projects or cross-team initiatives as needed.

Some evening shifts are a part of the schedule, and rotated holiday coverage is required, but we balance schedules to protect work-life harmony!

Qualifications

Experience: 1-2 years of experience in a similar role





Excellent communication and problem-solving skills

Ability to work effectively across different teams and adapt to shifting priorities.

Strong attention to detail and organizational skills

Familiarity with ticketing/support tools and openness to adaptable scheduling

Experience with social media marketing is an asset

Interest in growing into account/billing operations, or customer success work is an asset

What You'll Love About Us:

At HeyOrca, we're passionate about fostering a culture of innovation and collaboration, while supporting work-life balance. We value your creativity and expertise and believe in building products that truly make a difference for our users.

We are committed to building a diverse and inclusive workplace where every team member feels empowered and valued. At HeyOrca, your perspective matters, and your contributions will shape the future of our platform.

AtHeyOrca,wearecommittedtobuildingadiverseandinclusiveworkplacewhereeveryteammemberfeelsvaluedandempowered.Webelievethatourdifferencesmakeusstrongeranddriveinnovation.Wewelcomeapplicationsfrompeopleofallbackgrounds,experiences,andperspectives.HeyOrcaisanequalopportunity employer,andwedonotdiscriminateonthebasisofrace,religion,colour,nationalorigin,gender,sexualorientation,age,maritalstatus,veteranstatus,ordisabilitystatus.

Pleasenotethatwewillonlycommunicatewithourjobapplicantsbyusing@heyorca.comdomainsandno-reply@collage.coemail.Wewillnevercontactapplicantsfromanyotheremailaddress.WewillneveraskformoneyorprivateinformationlikeSINfrompotentialemployees.Becautiousofanyunauthorizedsolicitations.
YoumayviewthemostcurrentandaccuratejobpostingsatHeyOrcabyvisiting https://www.heyorca.com/careers .

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📌 Customer Care Specialist (Ontario)
🏢 Collage
📍 Ontario