SENIOR ORGANIZATIONAL CHANGE MANAGER (Citizen Services Portal / Service Now)Requisition #: R (GOAPRDJP )Location: Remote (within Canada)Engagement Type: ContractNumber of Resources required: 1Rate (CAD): Up to $110.00 per hour / Commensurate with related experience and market competitivenessTerm: to with 12-month extension available (up to 24-month contract)Hours per day: 7.25Security Screening: Standard (Criminal Record Check)Key Mandatory Experience: Candidates must have at least two years of experience supporting citizen service portals (external facing services) and business workflow applications on Service Now or a similar platform.Tri-global Solutions Group Inc. is seeking one (1) Senior Organizational Change Manager (Citizen Services Portal / Service Now) to join our talented Service Delivery team at Ministry of Technology and Innovation (Government of Alberta).WORK MODEL: The successful candidate(s) will work remotely; however, may be required to attend meetings or work sessions in Edmonton, AB on reasonable notice provided by the Client (onsite attendance unlikely for out-of-province contractors). Work must be done from within Canada, due to network and data security policies. Applicants must be authorized to work in Canada to apply (e.G., Canadian Citizen, Permanent Resident, etc.).



Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding observed holidays.Thank you.Tri-global Solutions Group Inc.Website: PROJECT OVERVIEW Project Name: Consumer Licensing Enquiry Online – Organizational Change ManagerScope: The Organizational Change Management (OCM) Lead will provide change management, business readiness, communications, stakeholder engagement, training, adoption, and AI enablement services in support of the Consumer Licensing Enquiry Outreach (CLEO) initiative.The resource will work under the direction of the Service Owner, Project Manager, and Business Leadership and will collaborate with business, technical, operational, and vendor stakeholders to support the successful implementation, adoption, and sustained use of CLEO, including the effective and responsible use of approved AI-enabled tools and capabilities where applicable.The OCM Lead will be responsible for developing and executing strategies that prepare stakeholders for organizational, process, technology, and AI-enabled changes resulting from the CLEO modernization initiative. This includes supporting stakeholder readiness, business adoption, communications, training, knowledge

📌 Organizational Change Manager (Citizen Services / Servicenow) Tri-Global Solutions Group Inc. (Edmonton)
🏢 Tri-global Solutions Group
📍 Edmonton