Make a difference in client experiences as a Bilingual Customer Care Representative at Element in Canada. Provide exceptional support in both French and English while resolving fleet inquiries.

As a valued team member at Element Fleet Management, you will assist clients and drivers across various fleet services. This remote role requires responding to inquiries through phone, chat, and email in a clear and empathetic manner. Your ability to listen and accurately resolve issues is essential to creating positive client experiences.

Key Responsibilities:
• Resolve inquiries via phone, chat, and email in both languages
• Address first-level web support and service requests
• Clarify customer needs and offer suitable solutions




• Aim for first-contact resolution to enhance user experience
• Collaborate with colleagues and meet service targets

Requirements:
• Bilingual in French and English, with solid communication skills
• Previous customer service experience is preferred
• High school diploma or equivalent
• Proficient in Microsoft Office applications
• Excellent problem-solving and time management abilities

Bring your bilingual expertise to enhance client care at Element Fleet Management in a supportive remote environment.
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📌 Bilingual Customer Care Representative Remote (Quebec City)
🏢 CEI Fleet Collision and Safety
📍 Quebec City