Elevate your career with TD as an Operations Analyst II in Mississauga, Ontario. This position focuses on analyzing complex transactions while ensuring adherence to key operational guidelines.
In this role at TD, you will be responsible for executing detailed analyses, investigating process exceptions, and leading small-scale initiatives. Your expertise in customer service and operational processes will directly impact service quality and efficiency. The position also requires you to manage internal and external inquiries with professionalism while enhancing team collaboration.
Key Responsibilities:
• Execute complex transactions and process overrides accurately
• Analyze and document service delivery issues
• Coordinate project initiatives as a subject matter expert
• Support development of policies and standards
• Maintain working relationships with internal and external partners
Requirements:
• Undergraduate degree or college diploma preferred
• 3+ years relevant experience required
• Knowledge of compliance and risk management preferred
• Ability to maintain confidentiality at all times
• Robust understanding of operational processes and procedures
Drive operational excellence and customer satisfaction as a key member of TD’s team in Mississauga.
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