Quality Control Analyst - EN/KR BilingualJob DescriptionQuality Control AnalystPosition Type: Full-Time, PermanentDepartment: Customer Care & Service - Strategy - Quality ControlWork Hours : Monday-Friday, 8AM-5PMAt LG, we create Innovation for a Better Life.We design products and services that make life better, easier, and more enjoyable. Whether it's through smart functionality, design, or creative technology, our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to cutting-edge business solutions in IT, digital signage, and HVAC, we're driven by one simple idea: to make Life Good.As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees. We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.Across our global network, LG employees share a common mission: to bring the Life's Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions. Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today's dynamic market.At LG, Life's Good.POSITION SUMMARY:The Quality Control Analyst applies a professional level of analytical and reasoning skills to conduct data analysis, system evaluation, and product assessment to identify quality trends and areas for improvement with assigned products. The Quality Control Analyst also employs project management and people management skills to coordinate projects such as reworking units in the warehouse by collaborating with multiple vendors, departments, factories, and other stakeholders.PRINCIPAL RESPONSIBILITIES:Communication and Coordination:Serve as a liaison between the factory and customer service to streamline communication regarding quality issues, collaborating closely with manufacturing engineers to develop solutionsCoordinate with internal teams and vendors to facilitate rework processes for units as directed by HQ, keeping stakeholders informed of progressReport any quality issues in the field for review, conducting investigations and communicating findings to HQ for resolution (acts as the main point of contact responsible for communication between the factory and field teams)Act as the intermediary between HQ and the Canadian subsidiary for the implementation of new service processes,



ensuring effective communication and implementationEnsure timely reporting of operational issues to HQ through the field issue control systemService Logistics and Procurement Oversight:Collaborate with vendors to conduct incoming quality inspections on new models, ensuring alignment with Canadian customer expectations. Address any issues with service logistics and procurement to prevent customer dissatisfactionConduct audits of dealers' warehouse operations during visits, verifying claims of unit scrapping and managing disposal processesRegularly review service bulletins to maintain accurate information on repair parts availability and service manuals, optimizing service deliveryQuality Assurance and Improvement:Address customer complaints regarding product issues, implementing improvements or resolutions as necessaryInvestigate product liability issues, conducting root cause analysis in collaboration with R&D and discussing findings with legal and customer care teamsAnalyze service claims to identify and address quality issues, sharing results with R&D to enhance product qualityGather and analyze product quality data from various sources to identify and address quality issues or anomaliesResearch competitor products to identify similar quality issues in the market, aiding in product improvement strategiesConduct testing and inspections of various components to ensure compliance with specificationsDocument quality issues for management review and prepare reports for various meetings and workgroupsDevelop and implement quality plans, programs, and procedures using statistical analysis and quality control toolsPropose and implement process improvements to enhance internal controls, reduce costs, and increase customer satisfactionValidate quality-related claims and manage invoices incurred during quality issue resolutionCoordinate translations between English and Korean as needed by managementFulfill additional responsibilities as assigned by managementAdditional duties as requiredKNOWLEDGE, SKILLS, AND ABILITIES:Bilingual - English/Korean language skills are requiredEssential knowledge of Microsoft software (Excel, PowerPoint,



and Word)At least a diploma with over 2 years of experience or a bachelor's degreeMust be able to work and interact with all levels of personnelDetail-oriented and capable of multitasking, excelling under pressure in a fast-paced environmentTeam-oriented individual who can support teammates' work when assistance is needed.Bachelor's degree in an engineering field1 or more years of experience in office work regarding Quality controlFamiliar with automation tools or programming language such Python, PerlStrong analytical, organizational, and multitasking skills with a general understanding of home appliance functionalityAbility to communicate technical and non-technical information clearlyCertification in Six Sigma Green Belt or Black Belt, PMP preferredNote : This posting is for an existing vacancy. The expected base salary range for this position is $60,000-65,000. Actual total compensation may include variable incentive pay. The determination of an applicant's base salary is based on the applicant's skills, competencies, location, and unique qualifications.Artificial intelligence will be used in sourcing, reviewing and communicating with candidates for this position.This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.Conditions of Employment:It is the candidate's sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.Equal Opportunity Employer:LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work setting which highlights employees' unique contributions to our company's success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG's Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.

📌 Quality Control Analyst - En/Kr Bilingual (Toronto)
🏢 Farber Debt Solutions
📍 Toronto