Salary Range: $65,000.00 To $75,000.00 AnnuallyThe Team at LarkWhether it is innovative hospitals, health districts, affordable homes, community recreation, brain health, first-responder support, training and education, or the most advanced medical and clinical care Lark Group's purpose is always about people.The Lark Group of Companies focuses on BOLDLY ELEVATING PEOPLEby providing clear goals and deliverables aligned with our corporate strategic plan and inspiring our employees to embrace our core values. At the Lark Group, our employees are A-players who live, breathe and exude our DNA our purpose and our values.Our values guide how we work every day: Drive, Authentic, Respect, Elevate, Safety, and Bold. They are more than words they shape our decisions, our relationships, and the way we support each other, our partners, and the communities we serve.As a future employee of the Lark Group, you are someone who is challenged and inspired to work with the best people in your industry. When you read our purpose and core values, you feel connected to them, inspired by them and excited to work with others who live by them.Position SummaryWe're looking for an IT Support Specialist to be the frontline technology resource for the Lark Group companies. This is a hands-on, fully onsite role for someone who fixes things properly, communicates well with people who aren't technical, and takes ownership of a request until it's actually resolved.You'll own the daily front line end to end helpdesk requests, Microsoft 365, onboarding and offboarding, device deployment, and the documentation that keeps it all repeatable working across our construction, development, hospitality, and health technology companies.You'll work alongside our internal IT lead, and by owning day-to-day support you create the room for them to focus on cybersecurity, infrastructure, vendor strategy, Microsoft 365 administration, AI adoption, and long-term technology planning. If you like solving problems, being visible to the people you help, and leaving things better documented than you found them, you'll fit well here.What You'll Be DoingYou'll own the front line of IT support, including:End-User SupportProviding Tier 1 and junior Tier 2 technical support to employees across Lark Group companiesTroubleshooting Windows computers, laptops, monitors, docking stations, printers, scanners, mobile devices, and peripheralsResolving common issues in Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other Microsoft 365 applicationsHandling password resets, MFA enrollment, account access, profile issues,



and connectivity problemsReceiving, prioritizing, documenting, and following through on support requests using the established helpdesk processMicrosoft 365 & IdentityCreating, updating, and disabling user accounts following approved onboarding and offboarding processesSupporting Microsoft 365 licensing, mailbox access, shared mailboxes, distribution groups, Teams memberships, and calendar permissionsSupporting OneDrive synchronization and SharePoint access requestsAssisting with Entra ID user administration, MFA, and sign-in troubleshooting within delegated permissionsEscalating advanced identity, security, mail-flow, compliance, or tenant-level issues to the internal IT leadDevice Deployment & Asset ManagementPreparing, configuring, and deploying laptops, desktops, mobile devices, monitors, docks, and accessoriesInstalling approved applications and confirming devices meet Lark configuration and security standardsCoordinating equipment replacements, repairs, returns, and secure disposalMaintaining accurate hardware, software, assignment, warranty, and location recordsCompleting routine inventory checks across supported offices and sitesBusiness Application SupportProviding first-line assistance for Adobe, Bluebeam, Procore, Autodesk, Acumatica, Salesforce, Monday.Com, and other approved company applicationsHandling basic installation, licensing, access, and profile troubleshooting, and escalating application-specific problems when requiredInfrastructure & Office TechnologyAssisting with Wi-Fi, wired network, VPN, ISP, meeting-room, audiovisual, printer, and office technology troubleshootingPerforming basic network checks involving connectivity, DHCP, DNS, cabling, access points, switches, and firewalls under directionCoordinating with telecom, internet, managed-service, and equipment vendors as assignedCybersecurity & ComplianceHelping employees adopt MFA and other security controlsRecognizing and promptly escalating suspected phishing, malware, compromised accounts, data exposure, or unusual sign-in activityHelping maintain device, access, and software standards, and reinforcing approved IT practices with usersMaintaining technical procedures, onboarding checklists,



asset records, and knowledge-base articlesDocumenting recurring issues, root causes, resolutions, and escalation pathsIdentifying opportunities to standardize common support tasks and improve the employee support experienceSafety & ValuesWorking safely across offices, sites, and server and equipment spacesWorking in a way that reflects Lark's values: Drive, Authentic, Respect, Elevate, Safety, and BoldWho You AreYou have 2–3 years of progressive IT support, service desk, desktop support, or systems support experienceYou're a robust troubleshooter across Windows 10/11 and the Microsoft 365 applicationsYou've done real Microsoft 365 user administration and worked in Entra ID / Azure ADYou know your way around Outlook, Exchange Online, Teams, SharePoint, OneDrive, and MFAYou have sound networking fundamentals — TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic switchingYou're patient and clear with people who aren't technical, and you fix the person's day as well as the machineYou juggle multiple requests without dropping any, document carefully, and close the loopYou take ownership and push work forward without waiting to be toldYou recognize risk and elevate at the right moment — not too early, not too lateYou value clarity, honesty, and doing things properly — even when it's hardYou hold a valid driver's licence and can travel between Lark locations when requiredNice to have: CompTIA A+, Microsoft 365 Fundamentals, Microsoft Endpoint Administrator, or comparable trainingNice to have: endpoint management, cybersecurity tooling, or device deployment experienceNice to have: experience in construction, real estate, property management, healthcare technology, or other multi-company environmentsWhy This Role Is DifferentYou'll support the people building projects that genuinely matter to communitiesYou'll be trusted to run the front line, not micromanaged through a ticket queueOne environment, many companies — construction, development, hospitality, and health technology, so no two days look the sameYou'll work directly with the internal IT lead and have real line of sight into infrastructure, security, and AI adoptionYou'll have real influence over how support gets delivered here, not a process handed to youYou'll be part of a team that expects a lot — and supports you to deliver itWhat We OfferWe take care of our people — genuinely and holistically. This role comes with a competitive compensation package and benefits that reflect the value of the work and the impact of the role.

📌 Frontline It Support Specialist: Microsoft 365 & Devices (Surrey)
🏢 LARK GROUP
📍 Surrey