Join Fairstone as a Senior Collections Agent and leverage your negotiation expertise in a dynamic environment. Engage with customers while working in a hybrid model to facilitate prompt loan recovery.In your role, you will connect with past due customers, assess accounts, and ensure compliance with firm payment recovery policies. You'll document actions taken in our Collections system and achieve personal targets to contribute to the team's overall success. This position reports directly to Katherine Hepburn and offers opportunities for professional growth.Key Responsibilities:Negotiate effective payment arrangements with past due customersDocument all interactions within the Collections systemUse company guidelines to assess risk and refer as neededCoordinate collection efforts and ensure complianceAchieve individual performance targets consistentlyRequirements:Strong verbal and written communication abilitiesFamiliarity with Microsoft Office SuiteAvailability for flexible rotating shiftsBackground in collections preferredSuccessful completion of background checks requiredBecome a vital part of Fairstone's mission to provide accessible financial solutions while enjoying a supportive work setting.

📌 Bilingual Collections Officer (Toronto)
🏢 Fairstone
📍 Toronto