Front Office Host- The Clayfield, part of the Unbound Collection by HyattHyattThe ClayfieldCA - ON - Niagara On The LakeCompensation: $21.50 per hour plus commissionPosted: Sep 29, 2026SummaryLocation: Niagara-on-the-Lake, ONOpening: NOW OPEN!The Clayfield is a new 102-room luxury boutique hotel in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada, The Clayfield will deliver a highly personalized, refined guest experience grounded in calm luxury, craftsmanship, and a strong sense of place.As a Front Office Host, you will create thoughtful and personalized guest experiences from arrival to departure. Reporting to Front Office Management, you will serve as a welcoming presence throughout the hotel, combining front office operations, concierge-style service, and guest engagement to deliver memorable stays that reflect the character and spirit of our property.What You'll DoWarmly welcome guests, using their name whenever possible, and create a seamless arrival and departure experienceEscort guests to their rooms while providing orientation to the hotel, amenities, and servicesRespond to guest inquiries, requests, and concerns with genuine interest, empathy, and professionalism-ensuring each guest feels heard, supported, and valued.Manage room reservations and booking modifications accurately, confirming all details and offering proactive solutions to enhance the guest experienceCoordinate and work with vendors to arrange transportation services, dining reservations, tickets for events, excursion/tour arrangements, and any additional guest needs with efficiency and care.Support guests with special requests including weddings, retreats, and private events, working closely with relevant departments to ensure a seamless experience.Process payments, room charges, and provide a clear, courteous check-out experience, including presenting the final bill.Maintain a clean, well-organized,



and welcoming front desk environment at all times.Anticipate guest needs before being asked and follow up with thoughtful touches that go above and beyond expectations.Demonstrate consistent positive body language and a warm, skilled demeanor throughout every interaction.Close each interaction with sincerity, leaving a lasting impression of genuine care and hospitality.Uphold brand standards while delivering authentic and individualized hospitality experiencesPerform other job-related duties as assignedWhat You'll BringA service-focused personality with a natural ability to connect with others.Must be highly motivated, detail-oriented, and thrive in a fast-paced environment.Ability to multitask with grace while maintaining accuracy and professionalism.Solid verbal and written communication skills.Availability to work a flexible schedule, including evenings, overnights, weekends, and holidays.Ability to stand for extended periods.Post-secondary education in hospitality or tourism is preferred.Knowledge of Niagara-on-the-Lake, local wineries, restaurants, and attractions is an assetExperience with hotel systems (e.G., Opera Cloud) is an asset.Ability to remain calm, resourceful, and solution-oriented under pressureA collaborative mindset and willingness to support the team wherever neededWhy Join UsCompetitive compensation and a comprehensive benefits package designed to support your well-being and long-term growthA rare opportunity to shape the guest experience journey of a brand-new luxury hotelWork within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.Access to Hyatt colleague travel benefitsA workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-LakeNow accepting applications from candidates currently residing in Canada with full working rights. We are only able to respond to candidates selected for interview.This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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